Tender

Professional Services for supporting Microsoft Technologies

  • Norfolk County Council

F02: Contract notice

Notice identifier: 2023/S 000-004031

Procurement identifier (OCID): ocds-h6vhtk-03a457

Published 9 February 2023, 1:48pm



Section one: Contracting authority

one.1) Name and addresses

Norfolk County Council

County Hall, Martineau lane

Norwich

NR1 2DH

Email

sourcingteam@norfolk.gov.uk

Country

United Kingdom

NUTS code

UKH15 - Norwich and East Norfolk

Internet address(es)

Main address

www.norfolk.gov.uk

Buyer's address

https://in-tendhost.co.uk/norfolkcc/aspx/Home

one.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at

https://in-tendhost.co.uk/norfolkcc/aspx/Home

Additional information can be obtained from the above-mentioned address

Tenders or requests to participate must be submitted to the above-mentioned address

one.4) Type of the contracting authority

Regional or local authority

one.5) Main activity

General public services


Section two: Object

two.1) Scope of the procurement

two.1.1) Title

Professional Services for supporting Microsoft Technologies

Reference number

NCCT42631

two.1.2) Main CPV code

  • 72250000 - System and support services

two.1.3) Type of contract

Services

two.1.4) Short description

We are retendering the council’s existing service contract for Professional Services for supporting Microsoft Technologies.The Council is seeking to purchase Support to:• Provide a point of escalation for the NCC Infrastructure, Applications and Desktops specialists.• Reduce of resolution time for incidents and problems related to Microsoft technologies.• Reduce the number of incidents and problems related to Microsoft technologies.

two.1.5) Estimated total value

Value excluding VAT: £140,000

two.1.6) Information about lots

This contract is divided into lots: No

two.2) Description

two.2.2) Additional CPV code(s)

  • 72250000 - System and support services
  • 72220000 - Systems and technical consultancy services

two.2.3) Place of performance

NUTS codes
  • UKH15 - Norwich and East Norfolk

two.2.4) Description of the procurement

We are retendering the council’s existing service contract for Professional Services for supporting Microsoft Technologies.The Council is seeking to purchase Support to:• Provide a point of escalation for the NCC Infrastructure, Applications and Desktops specialists.• Reduce of resolution time for incidents and problems related to Microsoft technologies.• Reduce the number of incidents and problems related to Microsoft technologies.The contract is being let for 12 months and may be extended in further 12 month periods for up to an additional 36 months.

two.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

two.2.6) Estimated value

Value excluding VAT: £140,000

two.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Start date

17 April 2023

End date

16 April 2027

This contract is subject to renewal

No

two.2.10) Information about variants

Variants will be accepted: No

two.2.11) Information about options

Options: No

two.2.13) Information about European Union Funds

The procurement is related to a project and/or programme financed by European Union funds: No

two.2.14) Additional information

Please note the value above is for the full potential term of the contract.


Section four. Procedure

four.1) Description

four.1.1) Type of procedure

Open procedure

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

four.2) Administrative information

four.2.2) Time limit for receipt of tenders or requests to participate

Date

16 March 2023

Local time

11:00am

four.2.4) Languages in which tenders or requests to participate may be submitted

English

four.2.7) Conditions for opening of tenders

Date

16 March 2023

Local time

11:02am


Section six. Complementary information

six.1) Information about recurrence

This is a recurrent procurement: No

six.3) Additional information

This procurement will be managed electronically via the Council's e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the 'tenders' section and 'express an interest' to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.

six.4) Procedures for review

six.4.1) Review body

nplaw

Norwich

Country

Afghanistan