Section one: Contracting authority
one.1) Name and addresses
BROMFORD HOUSING GROUP LIMITED
Exchange Court,Brabourne Avenue Wolverhampton Business Park
WOLVERHAMPTON
WV106AU
Contact
Corinne Dixon
Telephone
+44 7730541352
Country
United Kingdom
NUTS code
UKG39 - Wolverhampton
Companies House
29996R
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Digital Enhanced Housing Management
two.1.2) Main CPV code
- 51000000 - Installation services (except software)
two.1.3) Type of contract
Services
two.1.4) Short description
As an organisation Bromford are committed to providing safe and secure homes for our tenants. This includes our most vulnerable tenants housed in our Bromford schemes.
Bromford provides housing to older people and others with additional needs in both a specialist scheme-based setting and within its mainstream housing. A disproportionate lack of digital engagement and much greater levels of isolation within this group means they are one of the most difficult with whom to meet our own customer service aspirations and the expectations around two-way tenant engagement as set out by The Regulator of Social Housing.
Altertacall already provide an analogue "OK each day" service to 1299 Bromford customers in our older people's housing, whereby customers check in each day to confirm they are not in need of assistance and positive contact is made if they fail to do so. The proposal is to upgrade this service to a digital option utilising a touchscreen device and roll it out to a further 1267 supported customers, as well as offering it to a further 508 general needs customers aged over 80 in the South Gloucestershire area.
The contract will deliver the following:
• The installation of a touch screen device in each property to enable the Housing Proactive Plus service.
• Offer of the OK each day service to monitor the wellbeing of customers.
• Ability to directly message customers via the touch screen.
• Ability for customers to message Bromford via the touch screen, messages can be directed into existing contact channels.
• Ability for customers to raise repairs via the device, repairs requests will be channelled into existing workstreams (i.e. email).
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £6,224,480
two.2) Description
two.2.2) Additional CPV code(s)
- 51000000 - Installation services (except software)
- 98000000 - Other community, social and personal services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Where required, and as set out in the Commitment, the Dwelling and its Occupants shall receive all the functionality as set out for Housing Proactive plus additional functionality will be made available to allow them to confirm their Housing Needs are being met up to three times a day on one or more days of the week (as requested by the Occupant subject to thresholds set by the Customer) An OKEachDay Button which shall be made available on their Touchscreen.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The services can be provided only by a particular economic operator for the following reason:
- absence of competition for technical reasons
Explanation:
Bromford proposes to award a contract to Alertacall Limited for the supply of an upgraded digital service, specifically designed for people with higher needs.
Bromford believes there are no other organisations in the market that can satisfy the current technical requirement needed for installation of this product. It is the only Housing Management System based around proactive contact, which is Housing Benefit eligible, which is an absolute condition of any such service.
As a result Bromford believes that Public Contracts Regulation 2015, Regulation 32 (2) applies.
Regulation 32(2) states:
"The negotiated procedures without prior publication may be used for public works contracts, public supply contracts and public service contracts in any of the following cases:-
(b) where the works, supplies or services can be supplied only by a particular economic operator for any of the following reasons:-
(ii) competition is absent for technical reasons..."
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-000349
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
28 March 2024
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Alertacall Limited
Cumbria
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
05145094
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £6,224,480
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court Royal Courts of Justice
London
Country
United Kingdom