Scope
Reference
TS.0423
Description
Ordnance Survey (OS) is Great Britain's National Mapping Service, providing the trusted location data that underpins everyday life. From transport and utilities to housing and logistics, our data supports critical infrastructure, public services, and economic growth. OS also supports the nation getting outside with the award-winning OS Maps app and other OS products, including guidebooks and physical products.
OS maintains the National Map, a vast database of over 600 million geospatial features, updated 20,000 times a day. Our expertise in location intelligence helps businesses, government, and communities make smarter decisions - whether planning sustainable cities, managing climate risks, or improving connectivity - because everything happens somewhere.
As part of the Department for Science, Innovation and Technology (DSIT), we are driving the future of geospatial insights, ensuring Britain remains a leader in location data, and enabling a better-connected, more efficient, and resilient nation.
This contract has been awarded to Alemba Limited to provide an IT Service Management Tool to help the organisation manage the delivery of IT services to support internal staff, external suppliers and OS customers.
The contract is for an initial two years with 3 optional 12-month extensions.
Contract 1. IT Service Management (ITSM) Platform
Supplier
Contract value
- £498,484 excluding VAT
- £598,136 including VAT
Above the relevant threshold
Date signed
6 October 2025
Contract dates
- 6 October 2025 to 28 September 2027
- Possible extension to 28 September 2030
- 4 years, 11 months, 23 days
Description of possible extension:
3 x 12 month optional extensions
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
- 48510000 - Communication software package
- 48517000 - IT software package
- 48900000 - Miscellaneous software package and computer systems
Contract locations
- UKJ32 - Southampton
Submission
Submission type
Requests to participate
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Supplier
Alemba Limited
- Public Procurement Organisation Number: PHCQ-2676-QQYN
24 Minto Street
Edinburgh
EH9 1SB
United Kingdom
Email: tenders@alemba.com
Region: UKM75 - Edinburgh, City of
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. IT Service Management (ITSM) Platform
Contracting authority
ORDNANCE SURVEY LIMITED
- Companies House: 09121572
Explorer House Adanac Drive
Southampton
SO16 0AS
United Kingdom
Region: UKJ36 - Central Hampshire
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)