Scope
Reference
TS.0423
Description
Ordnance Survey is looking to procure an IT Service Management Tool to help the organisation manage the delivery of IT services to support internal staff, external suppliers and OS customers.
Contract 1. ITSM Platform
Supplier
Contract value
- £498,484 excluding VAT
- £598,136 including VAT
Above the relevant threshold
Date signed
6 October 2025
Contract dates
- 6 October 2025 to 28 September 2027
- Possible extension to 28 September 2030
- 4 years, 11 months, 23 days
Description of possible extension:
3 x 12 month optional extensions
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
- 48510000 - Communication software package
- 48517000 - IT software package
- 48900000 - Miscellaneous software package and computer systems
Contract locations
- UKJ32 - Southampton
Submission
Submission type
Requests to participate
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Supplier
Alemba Limited
- Public Procurement Organisation Number: PHCQ-2676-QQYN
24 Minto Street
Edinburgh
EH9 1SB
United Kingdom
Email: tenders@alemba.com
Region: UKM75 - Edinburgh, City of
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. ITSM Platform
Contracting authority
ORDNANCE SURVEY LIMITED
- Companies House: 09121572
Explorer House Adanac Drive
Southampton
SO16 0AS
United Kingdom
Region: UKJ36 - Central Hampshire
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)