Scope
Reference
NCCT42930
Description
Norfolk County Council is provisionally awarding a contract to purchase a software system that covers the end-to-end processes in its Children's Services Department. This contract also includes support and maintenance for the system and professional services for implementation and ongoing requirements.
Contract 1. Education Systems Portfolio
Supplier
Contract value
- £2,880,721 excluding VAT
- £3,456,865.20 including VAT
Above the relevant threshold
Award decision date
4 February 2026
Date assessment summaries were sent to tenderers
4 February 2026
Standstill period
- End: 13 February 2026
- 8 working days
Earliest date the contract will be signed
19 February 2026
Contract dates (estimated)
- 20 February 2026 to 30 August 2033
- Possible extension to 30 August 2043
- 17 years, 6 months, 11 days
Description of possible extension:
The contract can be extended at the discretion of the Council by 5 years plus an additional 5 years. The 7 year initial term is from go live which is estimated to be August 2026
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
The council will have the right to purchase (1) additional licenses if usage or numbers of users increase (2) additional support hours and professional services if required to maximise the return on investment for the Council and to maintain or improve the holistic view of the child and support efficient access to services (3) additional modules and additional functionality to maximise the return on investment for the Council and to maintain or improve the holistic view of the child and support efficient access to services (5) Additional training to ensure maximum and efficient use of the system.
Please note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in 2028.
Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.
CPV classifications
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKH15 - Norwich and East Norfolk
- UKH16 - North and West Norfolk
- UKH17 - Breckland and South Norfolk
Information about tenders
- 3 tenders received
- 2 tenders assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 1 supplier unsuccessful (details included for contracts over £5 million)
Submission
Submission type
Tenders
Procedure
Procedure type
Competitive flexible procedure
Supplier
Access UK Limited
- Companies House: 02343760
- Public Procurement Organisation Number: PBNW-7697-HCPQ
Armstrong Building Oakwood Drive
Loughborough
LE11 3QF
United Kingdom
Email: servelec.lg.bids@theaccessgroup.com
Website: http://www.theaccessgroup.com
Region: UKF22 - Leicestershire CC and Rutland
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Education Systems Portfolio
Contracting authority
Norfolk County Council
- Public Procurement Organisation Number: PDYH-3246-XWTR
County Hall, Martineau Lane
Norwich
NR1 2DH
United Kingdom
Email: sourcingteam@norfolk.gov.uk
Region: UKH15 - Norwich and East Norfolk
Organisation type: Public authority - sub-central government