Section one: Contracting authority
one.1) Name and addresses
NHS Commercial Solutions
The Atrium, Curtis Road.
Dorking
RH4 1XA
Contact
Tara McNamara
Telephone
+44 1306646816
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
www.commercialsolutions-sec.nhs.uk
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Framework Agreement for Patient and Healthcare Communications & Related IT Services
Reference number
4909-3327
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
The aim of this procurement was to appoint a number of suppliers who specialise in patient and healthcare communications and related IT services to a framework agreement for the NHS and, potentially, other public sector organisations. The authority recognises that the expertise required will exist both nationally and at a local level and aims to be as inclusive as is practicable in order that the awarding authority has the most appropriate resource available.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £705,000,000
two.2) Description
two.2.1) Title
Patient Messaging Services
Lot No
Lot 1
two.2.2) Additional CPV code(s)
- 48512000 - Interactive voice response software package
- 48515000 - Video conferencing software package
- 64200000 - Telecommunications services
- 64210000 - Telephone and data transmission services
- 64216120 - Electronic mail services
- 79512000 - Call centre
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Patient Messaging Services will provide Contracting Authorities with a means of sending 2-way messages for appointment reminders and medical test results. The service will include but not be limited to Voice calls; Mobile data connectivity; Mobile e-mail; Mobile data applications; Mobile Device Management; Video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network.
two.2.5) Award criteria
Quality criterion - Name: as per evaluation criteria published in the tender documents / Weighting: 100
Cost criterion - Name: as per evaluation criteria published in the tender documents / Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Medical Messaging Application (Pager Replacement)
Lot No
Lot 2
two.2.2) Additional CPV code(s)
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 32320000 - Television and audio-visual equipment
- 32510000 - Wireless telecommunications system
- 48000000 - Software package and information systems
- 64210000 - Telephone and data transmission services
- 64216100 - Electronic message services
- 72000000 - IT services: consulting, software development, Internet and support
- 72230000 - Custom software development services
- 72400000 - Internet services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Medical Messaging Application (Pager Replacement) is a service that helps Contracting Authorities replaces their existing pagers and replace them with a secure platform that will allow healthcare professionals to communicate with each other via mobile devices, or via a desktop-based application. The service includes but is not limited to – Voice calls; SMS; Voicemail services; Mobile data connectivity; Mobile e-mail services; Mobile data applications; Mobile Devices Management; including the administration of mobile devices; such as smartphones, tablets and laptops when linked to corporate network.
two.2.5) Award criteria
Quality criterion - Name: as per evaluation criteria published in the tender documents / Weighting: 100
Cost criterion - Name: as per evaluation criteria published in the tender documents / Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Kiosk Display (Digital Signage)
Lot No
Lot 3
two.2.2) Additional CPV code(s)
- 30200000 - Computer equipment and supplies
- 30231300 - Display screens
- 31682230 - Graphic display panels
- 39133000 - Display units
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
- 72230000 - Custom software development services
- 72300000 - Data services
- 72400000 - Internet services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Kiosk Display (Digital Signage) is a service that allows Contracting Authorities to be able to purchase a secured on-site platform to display or projection relevant and approved information from the Trusts/Hospitals for the use of all users including Patients, Staff and Visitors.
two.2.5) Award criteria
Quality criterion - Name: as per evaluation criteria published in the tender documents / Weighting: 100
Cost criterion - Name: as per evaluation criteria published in the tender documents / Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Patient Check-In Management System
Lot No
Lot 4
two.2.2) Additional CPV code(s)
- 48512000 - Interactive voice response software package
- 48515000 - Video conferencing software package
- 64200000 - Telecommunications services
- 64210000 - Telephone and data transmission services
- 64216120 - Electronic mail services
- 79512000 - Call centre
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Patient Check-In Management Systems is a service that Contracting Authorities can use to provide a secured platform for all patients to confirm their check-in for all pre-booked appointments engagements. This service is easy to understand and can communicate securely with other software used by the Contracting Authority.
two.2.5) Award criteria
Quality criterion - Name: as per evaluation criteria published in the tender documents / Weighting: 100
Cost criterion - Name: as per evaluation criteria published in the tender documents / Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Patient-Friendly App Development
Lot No
Lot 5
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
- 48983000 - Development software package
- 72000000 - IT services: consulting, software development, Internet and support
- 72260000 - Software-related services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Patient-Friendly App Development service will allow a Contracting Authority to develop patient-friendly mobile applications that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle
two.2.5) Award criteria
Quality criterion - Name: as per evaluation criteria published in the tender documents / Weighting: 100
Cost criterion - Name: as per evaluation criteria published in the tender documents / Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Video Conferencing System
Lot No
Lot 7
two.2.2) Additional CPV code(s)
- 32232000 - Video-conferencing equipment
- 48000000 - Software package and information systems
- 48515000 - Video conferencing software package
- 64216100 - Electronic message services
- 72212515 - Video conferencing software development services
- 72300000 - Data services
- 72400000 - Internet services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The Video Conferencing System service will provides state-of the art video conferencing system for in-patients, out-patients, administrative and clinical services. The video conferencing system should be easy to understand, navigate and used by Patients irrespective of age, gender and ability/disability and compatible with existing telecommunication applications.
two.2.5) Award criteria
Quality criterion - Name: as per evaluation criteria published in the tender documents / Weighting: 100
Cost criterion - Name: as per evaluation criteria published in the tender documents / Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Bespoke Services
Lot No
Lot 10
two.2.2) Additional CPV code(s)
- 03000000 - Agricultural, farming, fishing, forestry and related products
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Bespoke services is a multi-functional lot that may comprise any of the services in Lot 1, Lot 2, Lot 3, Lot 4, Lot 5, and Lot 7 or as may be specified by a Client (i.e. a customer organisation which may be an NHS Trust, individual clinic, GP surgery or any other user of the framework agreement).
two.2.5) Award criteria
Quality criterion - Name: as per evaluation criteria published in the tender documents / Weighting: 100
Cost criterion - Name: as per evaluation criteria published in the tender documents / Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2020/S 145-358199
Section five. Award of contract
Contract No
OJEU: 2020/S 145-358199 REF: 4909-3327
Lot No
1
Title
Patient Messaging Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
25 February 2021
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
BTS Holdings Ltd
69-73 Manor Road
Wallington
SM6 0DD
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
ICNH Ltd trading as DrDoctor
123a Maidenhead Road
Windsor
SL4 5EY
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Healthcare Communications UK Ltd
Stewart House, Royal Court, Brook Street
Macclesfield
SK11 7AE
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.3) Name and address of the contractor
Insight Direct (UK) Ltd
The Technology Building, Insight Campus Terry Street
Sheffield
S9 2BU
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.3) Name and address of the contractor
Netcall Technology Limited
Suite 203, Bedford Heights, Brickhill Drive
Bedford
MK41 7PH
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £705,000,000
Section five. Award of contract
Contract No
OJEU: 2020/S 145-358199 REF: 4909-3327
Lot No
2
Title
Medical Messaging Application (Pager Replacement)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
25 January 2021
five.2.2) Information about tenders
Number of tenders received: 9
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Barrier Networks Ltd
272 Bath Street
Glasgow
G2 4JR
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
BTS Holdings plc
Wallington
SM6 0DD
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
69-73 Manor Road
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Hill-Rom Ltd
Clinitron House Excelsior Road
Ashby de la Zouch
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.3) Name and address of the contractor
Insight Direct (UK) Ltd
The Technology Building, Insight Campus Terry Street
Sheffield
S9 2BU
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.3) Name and address of the contractor
Multitone Electronics PLC
Shortwood Copse Lane Kempshott
Basingstoke
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Netcall Technology Limited
Suite 203, Bedford Heights, Brickhill Drive
Bedford
MK41 7PH
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Stanley Security Solutions Ltd
Stanley House, Bramble Road
Swindon
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.3) Name and address of the contractor
ZIVVER B.V.
Koningin Wilhelminaplein 30
Amsterdam
1062KR
Country
Netherlands
NUTS code
- NL - Netherlands
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Softcat plc
Fieldhouse Lane, Marlow
Buckinghamshire
SL7 1LW
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £705,000,000
Section five. Award of contract
Contract No
OJEU: 2020/S 145-358199 REF: 4909-3327
Lot No
3
Title
Kiosk Display (Digital Signage)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
25 February 2021
five.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Exponential-e Limited
100 Leman St
London
E1 8EU
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.3) Name and address of the contractor
Hospital Services Limited
2 Wild Flower Way Adelaide Industrial Estate
Belfast
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Insight Direct (UK) Ltd
The Technology Building, Insight Campus Terry Street
Sheffield
S9 2BU
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £705,000,000
Section five. Award of contract
Contract No
OJEU: 2020/S 145-358199 REF: 4909-332
Lot No
4
Title
Patient Check-In Management System
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
25 February 2021
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
BTS Holdings Ltd
69-73 Manor Road
Wallington
SM6 0DD
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Hospital Services Limited
2 Wild Flower Way Adelaide Industrial Estate
Belfast
BT12 6TA
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Insight Direct (UK) Ltd
The Technology Building, Insight Campus Terry Street
Sheffield
S9 2BU
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.3) Name and address of the contractor
Intouch with Health Ltd
Unit 3, Querns Business Centre, Whitworth Road
Cirencester
GL71RT
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Netcall Technology Limited
Suite 203, Bedford Heights, Brickhill Drive,
Bedford
MK41 7PH
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £705,000,000
Section five. Award of contract
Contract No
OJEU: 2020/S 145-358199 REF: 4909-332
Lot No
5
Title
Apps Development Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
25 February 2021
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
BTS Holdings Ltd
69-73 Manor Road
Wallington
SM6 0DD
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Exponential-e Limited
100 Leman St
London
E1 8EU
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.3) Name and address of the contractor
Hospital Services Limited
2 Wild Flower Way Adelaide Industrial Estate
Belfast
BT12 6TA
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Insight Direct (UK) Ltd
Sheffield
S9 2BU
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
The Technology Building, Insight Campus Terry Street
The contractor is an SME
No
five.2.3) Name and address of the contractor
Netcall Technology Limited
Suite 203, Bedford Heights, Brickhill Drive
Bedford
MK41 7PH
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £705,000,000
Section five. Award of contract
Contract No
OJEU: 2020/S 145-358199 REF: 4909-332
Lot No
7
Title
Video Conferencing System
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
25 February 2021
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Barrier Networks
272 Bath Street
Glasgow
G2 4JR
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Hospital Services Limited
2 Wild Flower Way Adelaide Industrial Estate
Belfast
BT12 6TA
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Insight Direct (UK) Ltd
The Technology Building, Insight Campus Terry Street
Sheffield
S9 2BU
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.3) Name and address of the contractor
Visionable Ltd
3 Dean Trench Street
London
SW1P 3HB
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
ZIVVER B.V.
Koningin Wilhelminaplein 30
Amsterdam
1062KR
Country
Netherlands
NUTS code
- NL - Netherlands
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £705,000,000
Section five. Award of contract
Contract No
OJEU: 2020/S 145-358199 REF: 4909-332
Lot No
10
Title
Bespoke Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
25 February 2021
five.2.2) Information about tenders
Number of tenders received: 6
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Barrier Networks Ltd
272 Bath Street
Glasgow
G2 4JR
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
BTS Holdings Ltd
Wallington
SM6 0DD
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Exponential-e Limited
100 Leman St
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.3) Name and address of the contractor
Hospital Services Limited
Belfast
BT12 6TA
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
2 Wild Flower Way Adelaide Industrial Estate
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Insight Direct (UK) Ltd
The Technology Building, Insight Campus Terry Street
Sheffield
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.3) Name and address of the contractor
Netcall Technology Limited
Suite 203, Bedford Heights, Brickhill Drive
Bedford
MK41 7PH
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £705,000,000
Section five. Award of contract
Contract No
OJEU: 2020/S 145-358199 REF: 4909-3327
Lot No
6
Title
Social Marketing Services
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section five. Award of contract
Contract No
OJEU: 2020/S 145-358199 REF: 4909-3327
Lot No
8
Title
In-Patient Infotainment Management System
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section five. Award of contract
Contract No
OJEU: 2020/S 145-358199 REF: 4909-3327
Lot No
9
Title
Medical Representative Check-In Software System
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Surrey and Borders Partnership NHS Trust, on behalf of NHS Commercial Solutions
18 Mole Business Park
Leatherhead
KT22 7AD
Country
United Kingdom