Section one: Contracting authority/entity
one.1) Name and addresses
NHS Commercial Solutions
The Atrium. Curtis Road.
Dorking
Telephone
+44 1306646822
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Framework Agreement for Patient & Healthcare Communications & Related IT Services
Reference number
4909-3327
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.2) Description
two.2.1) Title
This is an existing Framework Agreement enabling access to a range of pre-tendered professional services to deliver Patient and Healthcare Communications Services.
two.2.2) Additional CPV code(s)
- 48512000 - Interactive voice response software package
- 48515000 - Video conferencing software package
- 64200000 - Telecommunications services
- 64210000 - Telephone and data transmission services
- 64216120 - Electronic mail services
- 79512000 - Call centre
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement at the time of conclusion of the contract:
The scope of services is as follows:
Lot 1: Patient Messaging Services
Lot 2: Medical Messaging Application (Pager Replacement)
Lot 3: Kiosk Display (Digital Signage)
Lot 4: Patient Check-In Management System
Lot 5: Patient-Friendly App Development
Lot 7: Video Conferencing System
Lot 10: Bespoke Services
two.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Start date
25 February 2021
End date
25 August 2025
In the case of framework agreements, provide justification for any duration exceeding 4 years
The Framework Agreement is proposed to be extended for a 6 (six) months period which was originally scheduled to be re-tendered in October 2024 under Procurement Act 2023. Due to the delay in Procurement Act 2023 coming into effect, the Authority intends extend this Framework Agreement for a further period of 6 months. Re-tender is planned to be starting from end of February 2025.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.2) Administrative information
four.2.1) Contract award notice concerning this contract
Notice number: 2021/S 000-009775
Section five. Award of contract/concession
Contract No
4909-3327
Title
Framework Agreement for Patient & Healthcare Communications & Related IT Services
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract/concession award decision:
25 February 2021
five.2.2) Information about tenders
The contract/concession has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor/concessionaire
Barrier Networks
272 Bath Street
Glasgow
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
SC305542
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
BTS Holdings plc
69-73 Manor Road
Wallington, Surrey
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
1517630
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
ICNH Ltd trading as DrDoctor
123a Maidenhead Road
Windsor, Barkshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
08149394
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
Exponential-e Limited
100 Leman St
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
4499567
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
Healthcare Communications UK Ltd T/A IMIMobile Europe Ltd
Stewart House, Royal Court, Brook Street
Macclesfield Cheshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
04084131
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
Hill-Rom Ltd T/A Hillrom
Clinitron House, Excelsior Road
Leicestershire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
2250372
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
Hospital Services Limited
2 Wild Flower Way, Adelaide Industrial Estate
Belfast
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
NI005155
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
Insight Direct (UK) Ltd
5th Floor, Metro Building, Trafford Road, Salford Quays
Manchester
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
2579852
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
Intouch with Health Ltd
Unit 3, Querns Business Centre, Whitworth Road
Gloucestershire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
3758749
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
Multitone Electronics plc
Shortwood Copse Lane, Kempshott
Hampshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
256314
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
Netcall Technology Limited
1st Floor, Building 2 Peoplebuilding Estate, Maylands Avenue
Hemel Hempstead, Hertfordshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
02831215
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
Softcat plc
Fieldhouse Lane
Marlow Bucks
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
02174990
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
Stanley Security Solutions Ltd
Stanley House, Bramble Road
Swindon, Wiltshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
181585
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
Visionable Ltd
3 Dean Trench Street
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
09787096
The contractor/concessionaire is an SME
Yes
five.2.3) Name and address of the contractor/concessionaire
ZIVVER B.V.
Hanrathsingel 20
Laren, Noord-Holland
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
11931745
The contractor/concessionaire is an SME
Yes
five.2.4) Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)
Total value of the procurement: £705,000,000
Section six. Complementary information
six.3) Additional information
This is an existing Framework Agreement enabling access to a range of pre-tendered professional services to deliver Patient and Healthcare Communications Services.
The scope of services is as follows:
Lot 1: Patient Messaging Services
Lot 2: Medical Messaging Application (Pager Replacement)
Lot 3: Kiosk Display (Digital Signage)
Lot 4: Patient Check-In Management System
Lot 5: Patient-Friendly App Development
Lot 7: Video Conferencing System
Lot 10: Bespoke Services
The current Framework Agreement expiry date is 25 February 2025.
The Framework Agreement is proposed to be extended for a 6 (six) months period which was originally scheduled to be re-tendered in October 2024 under Procurement Act 2023. Due to the delay in Procurement Act 2023 coming into effect, the Authority intends extend this Framework Agreement for a further period of 6 months. Re-tender is planned to be starting from end of February 2025.
six.4) Procedures for review
six.4.1) Review body
Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
Leatherhead
Country
United Kingdom
Section seven: Modifications to the contract/concession
seven.1) Description of the procurement after the modifications
seven.1.1) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
seven.1.2) Additional CPV code(s)
- 48512000 - Interactive voice response software package
- 48515000 - Video conferencing software package
- 64200000 - Telecommunications services
- 64210000 - Telephone and data transmission services
- 64216120 - Electronic mail services
- 79512000 - Call centre
seven.1.3) Place of performance
NUTS code
- UK - United Kingdom
seven.1.4) Description of the procurement:
The scope of services is as follows:
Lot 1: Patient Messaging Services
Lot 2: Medical Messaging Application (Pager Replacement)
Lot 3: Kiosk Display (Digital Signage)
Lot 4: Patient Check-In Management System
Lot 5: Patient-Friendly App Development
Lot 7: Video Conferencing System
Lot 10: Bespoke Services
seven.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession
Start date
25 February 2021
End date
25 August 2025
In the case of framework agreements, provide justification for any duration exceeding 4 years:
The Framework Agreement is proposed to be extended for a 6 (six) months period which was originally scheduled to be re-tendered in October 2024 under Procurement Act 2023. Due to the delay in Procurement Act 2023 coming into effect, the Authority intends extend this Framework Agreement for a further period of 6 months. Re-tender is planned to start from end of Feb 25.
seven.1.6) Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession:
£705,000,000
seven.1.7) Name and address of the contractor/concessionaire
Barrier Networks
272 Bath Street
Glasgow
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
SC305542
The contractor/concessionaire is an SME
Yes
seven.1.7) Name and address of the contractor/concessionaire
BTS Holdings plc
69-73 Manor Road
Wallington, Surrey
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
1517630
The contractor/concessionaire is an SME
Yes
seven.1.7) Name and address of the contractor/concessionaire
ICNH Ltd trading as DrDoctor
123a Maidenhead Road
Windsor, Barkshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
08149394
The contractor/concessionaire is an SME
Yes
seven.1.7) Name and address of the contractor/concessionaire
Exponential-e Limited
100 Leman St
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
4499567
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
Healthcare Communications UK Ltd T/A IMIMobile Europe Ltd
Stewart House, Royal Court, Brook Street
Macclesfield, Cheshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
04084131
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
Hill-Rom Ltd T/A Hillrom
Clinitron House, Excelsior Road
Leicestershire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
2250372
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
Hospital Services Limited
2 Wild Flower Way, Adelaide Industrial Estate
Belfast
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
NI005155
The contractor/concessionaire is an SME
Yes
seven.1.7) Name and address of the contractor/concessionaire
Insight Direct (UK) Ltd
5th Floor, Metro Building, Trafford Road, Salford Quays
Manchester
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
2579852
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
Intouch with Health Ltd
Unit 3, Querns Business Centre, Whitworth Road
Gloucestershire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
3758749
The contractor/concessionaire is an SME
Yes
seven.1.7) Name and address of the contractor/concessionaire
Multitone Electronics plc
Shortwood Copse Lane, Kempshott
Hampshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
256314
The contractor/concessionaire is an SME
Yes
seven.1.7) Name and address of the contractor/concessionaire
Netcall Technology Limited
1st Floor, Building 2 Peoplebuilding Estate, Maylands Avenue
Hemel Hempstead, Hertfordshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
02831215
The contractor/concessionaire is an SME
Yes
seven.1.7) Name and address of the contractor/concessionaire
Softcat plc
Fieldhouse Lane
Marlow, Bucks
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
02174990
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
Stanley Security Solutions Ltd
Stanley House, Bramble Road
Swindon, Wiltshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
181585
The contractor/concessionaire is an SME
Yes
seven.1.7) Name and address of the contractor/concessionaire
Visionable Ltd
3 Dean Trench Street
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
09787096
The contractor/concessionaire is an SME
Yes
seven.1.7) Name and address of the contractor/concessionaire
ZIVVER B.V.
Hanrathsingel 20
Laren, Noord-Holland
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
11931745
The contractor/concessionaire is an SME
Yes
seven.2) Information about modifications
seven.2.1) Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
The Framework Agreement is proposed to be extended for a 6 (six) months period which was originally scheduled to be re-tendered in October 2024 under Procurement Act 2023. Due to the delay in Procurement Act 2023 coming into effect, the Authority intends extend this Framework Agreement for a further period of 6 months. Re-tender is planned to be starting from end of February 2025.
seven.2.2) Reasons for modification
Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee.
Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances:
The Framework Agreement is proposed to be extended for a 6 (six) months period which was originally scheduled to be re-tendered in October 2024 under Procurement Act 2023. Due to the delay in Procurement Act 2023 coming into effect, the Authority intends extend this Framework Agreement for a further period of 6 months. Re-tender is planned to be starting from end of February 2025.
seven.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)
Value excluding VAT: £705,000,000
Total contract value after the modifications
Value excluding VAT: £705,000,000