Section one: Contracting authority
one.1) Name and addresses
East Durham College
Peterlee Campus,Willerby Grove
PETERLEE
SR82RN
Contact
Joanne Wilson
joanne.wilson@eastdurham.ac.uk
Country
United Kingdom
NUTS code
UKC - North East (England)
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Telephone System
two.1.2) Main CPV code
- 64000000 - Postal and telecommunications services
two.1.3) Type of contract
Services
two.1.4) Short description
Procurement to provide the installation, maintenance and support service of a telephone system (including call charges) for the period of 5 years with an option to extend for one year.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £79,428
two.2) Description
two.2.2) Additional CPV code(s)
- 32429000 - Telephone network equipment
- 32500000 - Telecommunications equipment and supplies
- 50331000 - Repair and maintenance services of telecommunications lines
- 50332000 - Telecommunications-infrastructure maintenance services
- 51330000 - Installation services of radiotelephony apparatus
- 64214000 - Dedicated-business telephone network services
- 64215000 - IP telephone services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
two.2.4) Description of the procurement
East Durham College is looking to secure one organisation to provide the installation, maintenance and support service of a telephone system (including call charges) for the period of 5 years with an option to extend for one year.
Project Deliverables:-
A managed VoIP telephony service with an agreed number of handsets.
Single provider for all services/equipment.
Migration of service from existing supplier (if required) including the management of any third parties required to deliver the service.
Full Installation and transition services.
Choice of devices, value for money solutions.
Support and maintenance services.
The existing telephone contract is due for renewal we currently have 2 Mitel telephone systems, one located at our main campus in Peterlee that is also used at our secondary Peterlee campus and one at our Houghall campus in Durham. We have around 420 lines split between 3 campuses. Each site is linked via a leased line which provides voice and data separate to this contract. We also have several satellite sites that are currently not connected in any way to the main campus.
The sites on which the telephone systems are hosted currently have ISDN for outside lines. Each site in turn is linked internally with a leased line one of 100mb capacity and the other of 1gb capacity.
East Durham College requires a modern cloud based telephone system that workers can use both on and off site either by an app on a mobile device or via software phone.
The College requires 450 handsets with the option of extending to 500 at a later date. We also require a block of 100 additional numbers from commencement of contract. In addition, several satellite sites require handsets/softphones with no more than 30 users. A call package is required for each user also.
Tenderers should be able to provide a dedicated point of contract or account manager who can deal with faults, queries, upgrades, support etc.
two.2.5) Award criteria
Quality criterion - Name: Approach, methodology and flexibility / Weighting: 10%
Quality criterion - Name: Ability to meet specification / Weighting: 15%
Quality criterion - Name: Capability and capacity to fulfil contract and meet timeline as per specification and Appendix 2 / Weighting: 15%
Quality criterion - Name: Company experience in the provision of similar contracts / Weighting: 5%
Quality criterion - Name: Added Value / Weighting: 5%
Price - Weighting: 50%
two.2.11) Information about options
Options: Yes
Description of options
Option to extend for an additional 1 year
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-005323
four.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section five. Award of contract
Title
Telephone System
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
4 May 2021
five.2.2) Information about tenders
Number of tenders received: 25
Number of tenders received by electronic means: 25
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Focus Group
Focus House
West Sussex
BN43 6PA
Country
United Kingdom
NUTS code
- UKJ - South East (England)
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £79,428
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
East Durham College
Co Durham
SR8 2RN
Country
United Kingdom