Section one: Contracting authority
one.1) Name and addresses
YSS
Blackpole Trading Estate West
Worcester
WR3 8TJ
Contact
Anna Wykurz
Telephone
+44 1905730780
Country
United Kingdom
NUTS code
UK - United Kingdom
National registration number
4024428
Internet address(es)
Main address
Buyer's address
https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA43083
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.yss.org.uk/news/itt-for-crm
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Other type
Charity
one.5) Main activity
Social protection
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
CRM/ CMS Cloud Solution
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
To migrate YSS from their current system and way of working to a cloud-based CRM/ Case Management System.
Currently, YSS use a mixture of MS Access databases, Excel and Word documents to manage the delivery of multiple services to some of society's most vulnerable individuals.
YSS will require a solution that delivers the following:
Dashboards and reporting
Accounts/ Contacts
Case Management
Website Integration - form capture
Participant Recruitment & Lifecycle
Programme/ Project Delivery
SharePoint integration
Training on the solution
Support for a minimum of 12 months
two.1.5) Estimated total value
Value excluding VAT: £35,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72212000 - Programming services of application software
two.2.3) Place of performance
NUTS codes
- UKG1 - Herefordshire, Worcestershire and Warwickshire
two.2.4) Description of the procurement
To migrate YSS from their current system and way of working to a cloud-based CRM/ Case Management System.
Currently, YSS use a mixture of MS Access databases, Excel and Word documents to manage the delivery of multiple services to some of society's most vulnerable individuals.
YSS will require a solution that delivers the following:
Dashboards and reporting
Accounts/ Contacts
Case Management
Website Integration - form capture
Participant Recruitment & Lifecycle
Programme/ Project Delivery
SharePoint integration
Training on the solution
Support for a minimum of 12 months
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
12
This contract is subject to renewal
Yes
Description of renewals
The contract can be renewed and is up for discussion after the first 12 months.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
19 April 2022
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 1 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
19 April 2022
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
(MT Ref:225834)
six.4) Procedures for review
six.4.1) Review body
Public Procurement Review Service
Cabinet Office
London
publicprocurementreview@cabinetoffice.gov.uk
Telephone
+44 3450103503
Country
United Kingdom
Internet address
https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit