Scope
Reference
DN793579
Description
Translation services are an essential element of our Customer Service offering at the London Borough of Hackney. We have one of the most diverse populations in London and we need to ensure that our services are accessible to those who do not have English as a first language or any English at all.
Contract 1. Interpreting and Translation Services - Healthtrust Europe Total Language Solutions IIFramework Call Off Lot 1&2
Supplier
Contract value
- £739,298 excluding VAT
- £924,122 including VAT
Above the relevant threshold
Award decision date
7 January 2026
Earliest date the contract will be signed
13 February 2026
Contract dates (estimated)
- 13 February 2026 to 10 February 2028
- Possible extension to 11 February 2030
- 3 years, 11 months, 27 days
Description of possible extension:
1+1 extensions.
Main procurement category
Services
CPV classifications
- 79530000 - Translation services
Contract locations
- UKI41 - Hackney and Newham
Procedure
Procedure type
Award under framework
Framework being used
Lot 1. Spoken Interpretation, Translation and Transcription Services
Lot 2. Non-Spoken Interpretation and Translation Services
Competitive selection process
Supplier
THE LANGUAGE SHOP LIMITED
- Companies House: 08882661
- Public Procurement Organisation Number: PVCG-9845-XDLN
Newham Dockside, 1000 Dockside Road
London
E16 2QU
United Kingdom
Email: jaimin.patel@languageshop.org
Website: http://www.languageshop.org
Region: UKI41 - Hackney and Newham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Interpreting and Translation Services - Healthtrust Europe Total Language Solutions IIFramework Call Off Lot 1&2
Contracting authority
London Borough of Hackney
- Public Procurement Organisation Number: PRZC-5592-DDDV
Hackney Service Centre
London
E8 1DY
United Kingdom
Region: UKI41 - Hackney and Newham
Organisation type: Public authority - sub-central government