Awarded contract

Provision of Customer Services and Cleaning Services


F03: Contract award notice

Notice reference: 2022/S 000-008227

Published 28 March 2022, 9:04am

Section one: Contracting authority

one.1) Name and addresses


11 Broad Street West







United Kingdom

NUTS code

UKE32 - Sheffield

Internet address(es)

Main address

Buyer's address

one.4) Type of the contracting authority

Regional or local authority

one.5) Main activity

General public services

Section two: Object

two.1) Scope of the procurement

two.1.1) Title

Provision of Customer Services and Cleaning Services

Reference number


two.1.2) Main CPV code

  • 90910000 - Cleaning services

two.1.3) Type of contract


two.1.4) Short description

Provision of Customer Services and Cleaning Services for SYPTE in South Yorkshire

two.1.6) Information about lots

This contract is divided into lots: No

two.1.7) Total value of the procurement (excluding VAT)

Value excluding VAT: £15,000,000

two.2) Description

two.2.2) Additional CPV code(s)

  • 79342300 - Customer services

two.2.3) Place of performance

NUTS codes
  • UKE3 - South Yorkshire
Main site or place of performance

South Yorkshire

two.2.4) Description of the procurement

Service providers are required to provide, proactive, highly flexible, customer focused, customer service, and cleaning teams to deliver a competent standard of customer service and facilities presentation across SYPTE's sites, to a standard which is acceptable to both customers and relevant stakeholders. It is necessary that customer service and cleaning service teams work in a fully integrated and collaborative manner.

SYPTE's portfolio includes but is not limited to:

• Head Office Premises

• Transport Interchanges

• Park & Ride sites

• Mini Interchanges

• Satellite sites

• Rail sites

• 'On street' Infrastructure (bus stops, bus shelters and information totems)

These facilities are located throughout South Yorkshire.

SYPTE's Transport Interchanges currently experience footfall in excess of Seventeen million customers per annum.


The Contract will run from 1 April 2022 to 31 March 2027 with an estimated overall contract value of £16.5 million allowing for possible inflation. The estimated value for the first year of this contract is £3,280,000.00, this figure also indicates the available budget in place for the provision of these services for the first year. SYPTE reserves the right following full evaluation that if the preferred tenderer's submitted price for Year 1 exceeds this figure post tender negotiations will take place to review and reduce the services proposed and if agreed this would be set out in the contract document. If post tender negotiations with the preferred tenderer cannot be successfully agreed SYPTE further reserves the right to discount this tender and to deem the next ranked tenderer the preferred tenderer and carry out the same process and so on until satisfactory agreement can be reached.

two.2.5) Award criteria


two.2.11) Information about options

Options: No

Section four. Procedure

four.1) Description

four.1.1) Type of procedure

Open procedure

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

four.2) Administrative information

four.2.1) Previous publication concerning this procedure

Notice number: 2021/S 000-024220

four.2.9) Information about termination of call for competition in the form of a prior information notice

The contracting authority will not award any further contracts based on the above prior information notice

Section five. Award of contract

A contract/lot is awarded: Yes

five.2) Award of contract

five.2.1) Date of conclusion of the contract

25 March 2022

five.2.2) Information about tenders

Number of tenders received: 4

Number of tenders received from SMEs: 4

Number of tenders received by electronic means: 4

The contract has been awarded to a group of economic operators: No

five.2.3) Name and address of the contractor

Bidvest Noonan (UK) Limited

St. Magnus House, 3 Lower Thames Street




United Kingdom

NUTS code
  • UKI - London
The contractor is an SME


five.2.4) Information on value of contract/lot (excluding VAT)

Initial estimated total value of the contract/lot: £16,500,000

Total value of the contract/lot: £15,000,000

Section six. Complementary information

six.4) Procedures for review

six.4.1) Review body

Jan Smallwood

SYPTE, 11 Broad Street West


S1 2BQ


United Kingdom