Section one: Contracting authority
one.1) Name and addresses
Financial Conduct Authority
12 Endeavour Square
London
E20 1JN
Contact
Abdul Qyyum Choudhury
Telephone
+44 2070661000
Country
United Kingdom
NUTS code
UKI - London
Internet address(es)
Main address
one.1) Name and addresses
Payment Systems Regulator
12 Endeavour Square
London
E20 1JN
Country
United Kingdom
NUTS code
UKI - London
Internet address(es)
Main address
one.2) Information about joint procurement
The contract involves joint procurement
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://fca.delta-esourcing.com/
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Other type
Financial Regulator
one.5) Main activity
Other activity
Financial Regulation
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
CON-21-101 Service Desk (SD) and End User Compute (EUC) Services
Reference number
CON-21-101
two.1.2) Main CPV code
- 72510000 - Computer-related management services
two.1.3) Type of contract
Services
two.1.4) Short description
The Financial Conduct Authority are looking for a Strategic Partner to support its vision to provide a high quality and efficient UK based Service Desk and End User Compute services contract for the next five (5) years with the option for two (2) separate one (1) year extensions (5+1+1).
The solution will support ~6300 end users across FCA and PSR offices. The end user device estate currently consists of ~5600 laptops and ~2300 mobile/tablet devices and is subject to change during the contract term.
two.1.5) Estimated total value
Value excluding VAT: £122,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72510000 - Computer-related management services
- 30210000 - Data-processing machines (hardware)
- 30211300 - Computer platforms
- 30213100 - Portable computers
- 30213200 - Tablet computer
- 30213300 - Desktop computer
- 30231000 - Computer screens and consoles
- 30231300 - Display screens
- 30211400 - Computer configurations
- 30213000 - Personal computers
- 30214000 - Workstations
- 30237270 - Portable computer carrying cases
- 30237280 - Power supply accessories
- 48730000 - Security software package
- 48731000 - File security software package
- 48732000 - Data security software package
- 48761000 - Anti-virus software package
- 48781000 - System management software package
- 48782000 - Storage management software package
- 48783000 - Content management software package
- 50312600 - Maintenance and repair of information technology equipment
- 50312300 - Maintenance and repair of data network equipment
- 72210000 - Programming services of packaged software products
- 72211000 - Programming services of systems and user software
- 72212000 - Programming services of application software
- 72226000 - System software acceptance testing consultancy services
- 72227000 - Software integration consultancy services
- 72228000 - Hardware integration consultancy services
- 72310000 - Data-processing services
- 72511000 - Network management software services
- 72512000 - Document management services
- 72800000 - Computer audit and testing services
- 72810000 - Computer audit services
- 72820000 - Computer testing services
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
LONDON
two.2.4) Description of the procurement
The FCA are looking to procure Service Desk and End User Compute services for the next five (5) years with the option for two (2) separate one (1) year extensions. This is a joint procurement conducted in its entirety by the FCA for and on behalf of the FCA and the PSR jointly with all services being provided to both organisations. The contract terms for this procurement will be an amended version of the Cabinet Office Model Services Contract. The contract is subject to the law of England and Wales.
All services provided by the successful supplier must be delivered within the UK, with the full list of services and scope detailed in the ITT.
The scope of Service Desk requirements includes but is not limited to the ongoing delivery of the functions detailed in the ITIL Framework which covers Incident Management, Major Incident Management, Problem Management, Knowledge Management, Change Management and Request Fulfilment.
The scope of EUC services includes but is not limited to the ongoing delivery and management of Identity and Access Management, Telephony services, management of Azure Platforms and tools, Asset Management, AV equipment and Microsoft “Evergreen” services.
The £105m starting range only considers BAU and Change costs throughout the term of the contract.
The £122m referenced in II1.5 is the potential total contract spend taking into account the expected BAU and Change cost, with the FCA exercising its options for Environmental Insurance and Technical Refresh.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £122,000,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
84
This contract is subject to renewal
Yes
Description of renewals
Yes, two (2) twelve (12) month extension options subject to the Authority’s discretion (5+1+1)
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged minimum number: 6
Maximum number: 8
Objective criteria for choosing the limited number of candidates:
The number of candidates will be limited in accordance with the provisions stated in the Selection Questionnaire.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
2 optional 1-year extensions
The FCA may ask the supplier to purchase Environment Insurance during the term of the contract. Further information can be found in Schedule 6 of the contract.
The authority reserves the right to use the contract to complete a Technology Refresh which might include supply of laptops and other hardware and software. Further information can be found in Schedule 2 of the contract.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
The FCA reserves the right at its absolute discretion to amend the procurement timetable at any point and/or to abandon the procurement without awarding a contract.
Please refer to section VI.3 under Complementary Information for further details.
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
Not Applicable
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.2) Conditions related to the contract
three.2.2) Contract performance conditions
The successful supplier must meet the performance levels stated in Schedule 3 of the Contract.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-021875
four.2.2) Time limit for receipt of tenders or requests to participate
Date
12 April 2023
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 12 (from the date stated for receipt of tender)
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
In no circumstances will the FCA be liable for any costs incurred by suppliers in connection with this contract opportunity (whether in relation to FCA Service Desk and EUC Services or any other related opportunity that may be deemed to relate to this contract notice).
The Financial Conduct Authority intends to hold a Procurement Launch Event on 20 March. To attend this event, please contact fcaprocurement@fca.org.uk stating your name, organisation name and names of all individuals from your organisation who you would like to attend.
The scoring ratio is broken down as follows: 60% Quality, 10% Social Value and 30% Price.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://fca.delta-esourcing.com/tenders/UK-UK-London:-Computer-related-management-services./842ZB2PCF8" target="_blank">https://fca.delta-esourcing.com/tenders/UK-UK-London:-Computer-related-management-services./842ZB2PCF8
To respond to this opportunity, please click here:
https://fca.delta-esourcing.com/respond/842ZB2PCF8" target="_blank">https://fca.delta-esourcing.com/respond/842ZB2PCF8
GO Reference: GO-2023310-PRO-22296699
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales
London
WC2A 2LL
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Financial Conduct Authority
London
E20 1JN
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
In accordance with the Public Contracts Regulations 2015, the FCA will incorporate a minimum 10 calendar day standstill period from the date that the contract award decision is communicated to tenderers.