Section one: Contracting authority
one.1) Name and addresses
Durham County Council
County Hall
DURHAM
DH15UL
Contact
Mackenzie Heath
Telephone
+44 3000264859
Country
United Kingdom
Region code
UKC14 - Durham CC
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Care Connect Digital Upgrade - Alarm Receiving Centre Platform
Reference number
DN713379
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
This contract is for the Care Connect Digital Upgrade - Alarm Receiving Centre Platform.
Due to the impending switch off of the analogue phone network (PSTN), to be completed by December 2025, a digital upgrade is required for our ARC to enable the monitoring of digital personal alarms and communication with other digital equipment.
The scope of this arrangement may be extended to include any new or emerging technologies or products to support or enhance the Alarm Receiving Centre platform.
This procurement is issued under an Open Tender (Find a Tender Service Threshold) Process.
The expected start date for the proposed contract is 1st May 2024.
The expected end date for the proposed contract is 30th April 2027.
The proposed contract is to be let with two options to extend for a further 36-months per extension period from the actual end date.
Proposed extension period 1: 1st May 2027 - 30th April 2030.
Proposed extension period 2: 1st May 2023 - 30th April 2033.
two.1.5) Estimated total value
Value excluding VAT: £2,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKC14 - Durham CC
two.2.4) Description of the procurement
This contract is for the Care Connect Digital Upgrade - Alarm Receiving Centre Platform.
Due to the impending switch off of the analogue phone network (PSTN), to be completed by December 2025, a digital upgrade is required for our ARC to enable the monitoring of digital personal alarms and communication with other digital equipment.
The scope of this arrangement may be extended to include any new or emerging technologies or products to support or enhance the Alarm Receiving Centre platform.
This procurement is issued under an Open Tender (Find a Tender Service Threshold) Process.
The expected start date for the proposed contract is 1st May 2024.
The expected end date for the proposed contract is 30th April 2027.
The proposed contract is to be let with two options to extend for a further 36-months per extension period from the actual end date.
Proposed extension period 1: 1st May 2027 - 30th April 2030.
Proposed extension period 2: 1st May 2023 - 30th April 2033.
two.2.5) Award criteria
Quality criterion - Name: Project Implementation Plan / Weighting: 20
Quality criterion - Name: Data Migration and Validation / Weighting: 5
Quality criterion - Name: Hosting Security Compliance / Weighting: 5
Quality criterion - Name: Desirable System Requirements / Weighting: 5
Quality criterion - Name: Full System Overview (System Demonstration) / Weighting: 35
Price - Weighting: 30
two.2.6) Estimated value
Value excluding VAT: £2,000,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
108
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-036889
four.2.2) Time limit for receipt of tenders or requests to participate
Date
1 April 2024
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
2 April 2024
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Durham County Council
County Hall
Durham
DH1 5UL
Country
United Kingdom