Section one: Contracting authority
one.1) Name and addresses
OFCOM
Riverside House, 2a Southwark Bridge Road
London
SE1 9HA
victoria.hastings@ofcom.org.uk
Telephone
+44 2079813000
Country
United Kingdom
NUTS code
UKI - LONDON
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://ofcom.bravosolution.co.uk
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://ofcom.bravosolution.co.uk
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
UK Communications Regulator
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
ICT Support Service Contract
Reference number
C20200394
two.1.2) Main CPV code
- 72500000 - Computer-related services
two.1.3) Type of contract
Services
two.1.4) Short description
Ofcom is running a procurement process under the Restricted procedure to identify a suitably qualified supplier for the provision of ICT Services.
The contract is expected to commence on Sunday 1 May 2022. The duration of the Contract is four (4) years, subject to the right of Ofcom (at its sole discretion) to exercise its right to extend the Contract by up to two (2) years. The maximum length of the Contract is therefore six (6) years. The value of the contract is estimated to be between £25,000,000 - £44,000,000 over the life of the contract.
Interested suppliers are invited to respond to Ofcom’s Selection Questionnaire in accordance with the rules set out in the procurement documents.
For further details about Ofcom’s requirements, please see the procurement documents made available via www.https://ofcom.bravosolution.co.uk.
two.1.5) Estimated total value
Value excluding VAT: £44,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 30200000 - Computer equipment and supplies
- 32400000 - Networks
- 32510000 - Wireless telecommunications system
- 48200000 - Networking, Internet and intranet software package
- 72000000 - IT services: consulting, software development, Internet and support
- 72100000 - Hardware consultancy services
- 72200000 - Software programming and consultancy services
- 72300000 - Data services
- 72400000 - Internet services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services
- 72800000 - Computer audit and testing services
- 72900000 - Computer back-up and catalogue conversion services
two.2.3) Place of performance
NUTS codes
- UKI - LONDON
two.2.4) Description of the procurement
For further detail on the contract make up – please see additional information in this notice.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
72
This contract is subject to renewal
No
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2020/S 167-406015
four.2.2) Time limit for receipt of tenders or requests to participate
Date
5 May 2021
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 12 (from the date stated for receipt of tender)
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
This tendering exercise is being undertaken using BravoSolutions electronic tendering system at https://ofcom.bravosolutions.co.uk/web/login.shtml
Suppliers will need to register an interest on the system to participate and registration is free.
The estimated value given at II.2.6) is for the full duration of the contract including maximum possible extensions.
The Contract is for standard ICT services with a tailored delivery model:
1. Governance & Relationship Model
• The Supplier will need to deliver the services in accordance with a number of key principles, target outcomes and service levels.”
2. Standard Operational Services – Silent Running – Service 1
Service Management Services, appropriate to the scale and nature of the Authority’s business, and ICT activities that shall include, at a minimum, the ITIL processes and supporting procedures, required by an organisation to design, plan, deliver, operate and control Information Technology (IT) services offered to users. Ofcom requires a high level of system availability and stability in an environment that is of necessity constantly evolving.
3. Operational Services Delivery – Service 2
• Ofcom has a very high focus on cyber security due to its high profile and threat level. This necessitates a continuous focus on an aggressive plan (and execution of) for infrastructure, systems and cyber security patching;
• Change is a constant and must be carefully managed in a highly integrated, fast paced environment;
• A “Fix First mindset” with regards to the delivery of the service is critical to success;
• The Supplier will ensure that any spare capacity in operational services, will contribute to the “Nice to Have” programme of work, followed by project delivery;
• Ofcom requires a Continuous Service Improvement Process (CSIP) that is actively reviewing systems and processes with a view to increasing automation, improving services while reducing risks and weaknesses;
• Ofcom has a number of specialist Spectrum management and licensing applications that require a high level of local knowledge which Ofcom expects the Supplier to attain, in order to manage and maintain these specialist systems; and
• Ofcom’s other Strategic platforms are (platforms are subject to change):
• Microsoft’s Suite of Applications, including Azure and Office 365
• ServiceNow
• Salesforce
• Workday (HCM & Finance)
4. Project Delivery Methodologies – Service 3
The Supplier must execute a highly proficient working knowledge of Change and Project development methodologies and processes covering Waterfall, Agile, DevOps and CI/CD, as well as processes to transition change to production services.
5. Continuous Change, DevOps and Project Delivery – Service 4
• Ofcom requires a resource pool to help scope and then deliver, change and projects across its strategic platforms. This team is expected to be multi-skilled to provide the flexibility to scale up/down as required to meet fluctuating demand across platforms;
• Quality assurance and testing processes, automation toolsets and resources;
• An Integrated Service Introduction processes that encompass Service Management and Project delivery to ensure timely and effective releases and post-live processes;
• Development and implementation of Authority requested changes utilising DevOps and incorporating CI/CD, testing and implementation of corrections and changes to applications; and
• Deliver agreed programmes and projects within agreed scope, budget and timescale.
6. Transition Services
Knowledge transfer, including reverse shadowing and transition from the incumbent supplier within the Transition window.
six.4) Procedures for review
six.4.1) Review body
The High Court, The Royal Courts of Justice
London
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Ofcom will incorporate a standstill period of 10 calendar days at the point information on the award of the contract is communicated to tenderers. That notification will provide information on the award decision. Further information is set out in the Public Contracts Regulations 2015.