Section one: Contracting authority
one.1) Name and addresses
OFCOM
Riverside House, 2a Southwark Bridge Road, London SE1 2 HA
London
SE1 9HA
victoria.hastings@ofcom.org.uk
Telephone
+44 2079813000
Country
United Kingdom
NUTS code
UKI - London
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
UK Communications Regulator
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
ICT Support Service Contract
Reference number
C20200394
two.1.2) Main CPV code
- 72500000 - Computer-related services
two.1.3) Type of contract
Services
two.1.4) Short description
The Contract is for standard ICT services with a tailored delivery model:
1. Governance & Relationship Model
• The Supplier will need to deliver the services in accordance with a number of key principles, target outcomes and service levels.”
2. Standard Operational Services – Silent Running – Service 1
Service Management Services, appropriate to the scale and nature of the Authority’s business, and ICT activities that shall include, at a minimum, the ITIL processes and supporting procedures, required by an organisation to design, plan, deliver, operate and control Information Technology (IT) services offered to users. Ofcom requires a high level of system availability and stability in an environment that is of necessity constantly evolving.
3. Operational Services Delivery – Service 2
• Ofcom has a very high focus on cyber security due to its high profile and threat level. This necessitates a continuous focus on an aggressive plan (and execution of) for infrastructure, systems and cyber security patching;
• Change is a constant and must be carefully managed in a highly integrated, fast paced environment;
• A “Fix First mindset” with regards to the delivery of the service is critical to success;
• The Supplier will ensure that any spare capacity in operational services, will contribute to the “Nice to Have” programme of work, followed by project delivery;
• Ofcom requires a Continuous Service Improvement Process (CSIP) that is actively reviewing systems and processes with a view to increasing automation, improving services while reducing risks and weaknesses;
• Ofcom has a number of specialist Spectrum management and licensing applications that require a high level of local knowledge which Ofcom expects the Supplier to attain, in order to manage and maintain these specialist systems; and
• Ofcom’s other Strategic platforms are (platforms are subject to change):
• Microsoft’s Suite of Applications, including Azure and Office 365
• ServiceNow
• Salesforce
• Workday (HCM & Finance)
4. Project Delivery Methodologies – Service 3
The Supplier must execute a highly proficient working knowledge of Change and Project development methodologies and processes covering Waterfall, Agile, DevOps and CI/CD, as well as processes to transition change to production services.
5. Continuous Change, DevOps and Project Delivery – Service 4
• Ofcom requires a resource pool to help scope and then deliver, change and projects across its strategic platforms. This team is expected to be multi-skilled to provide the flexibility to scale up/down as required to meet fluctuating demand across platforms;
• Quality assurance and testing processes, automation toolsets and resources;
• An Integrated Service Introduction processes that encompass Service Management and Project delivery to ensure timely and effective releases and post-live processes;
• Development and implementation of Authority requested changes utilising DevOps and incorporating CI/CD, testing and implementation of corrections and changes to applications; and
• Deliver agreed programmes and projects within agreed scope, budget and timescale.
6. Transition Services
Knowledge transfer, including reverse shadowing and transition from the incumbent supplier within the Transition window.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £44,000,000
two.2) Description
two.2.2) Additional CPV code(s)
- 30200000 - Computer equipment and supplies
- 32400000 - Networks
- 32510000 - Wireless telecommunications system
- 48200000 - Networking, Internet and intranet software package
- 72000000 - IT services: consulting, software development, Internet and support
- 72100000 - Hardware consultancy services
- 72200000 - Software programming and consultancy services
- 72300000 - Data services
- 72400000 - Internet services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services
- 72800000 - Computer audit and testing services
- 72900000 - Computer back-up and catalogue conversion services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
The Contract is for standard ICT services with a tailored delivery model:
1. Governance & Relationship Model
• The Supplier will need to deliver the services in accordance with a number of key principles, target outcomes and service levels.”
2. Standard Operational Services – Silent Running – Service 1
Service Management Services, appropriate to the scale and nature of the Authority’s business, and ICT activities that shall include, at a minimum, the ITIL processes and supporting procedures, required by an organisation to design, plan, deliver, operate and control Information Technology (IT) services offered to users. Ofcom requires a high level of system availability and stability in an environment that is of necessity constantly evolving.
3. Operational Services Delivery – Service 2
• Ofcom has a very high focus on cyber security due to its high profile and threat level. This necessitates a continuous focus on an aggressive plan (and execution of) for infrastructure, systems and cyber security patching;
• Change is a constant and must be carefully managed in a highly integrated, fast paced environment;
• A “Fix First mindset” with regards to the delivery of the service is critical to success;
• The Supplier will ensure that any spare capacity in operational services, will contribute to the “Nice to Have” programme of work, followed by project delivery;
• Ofcom requires a Continuous Service Improvement Process (CSIP) that is actively reviewing systems and processes with a view to increasing automation, improving services while reducing risks and weaknesses;
• Ofcom has a number of specialist Spectrum management and licensing applications that require a high level of local knowledge which Ofcom expects the Supplier to attain, in order to manage and maintain these specialist systems; and
• Ofcom’s other Strategic platforms are (platforms are subject to change):
• Microsoft’s Suite of Applications, including Azure and Office 365
• ServiceNow
• Salesforce
• Workday (HCM & Finance)
4. Project Delivery Methodologies – Service 3
The Supplier must execute a highly proficient working knowledge of Change and Project development methodologies and processes covering Waterfall, Agile, DevOps and CI/CD, as well as processes to transition change to production services.
5. Continuous Change, DevOps and Project Delivery – Service 4
• Ofcom requires a resource pool to help scope and then deliver, change and projects across its strategic platforms. This team is expected to be multi-skilled to provide the flexibility to scale up/down as required to meet fluctuating demand across platforms;
• Quality assurance and testing processes, automation toolsets and resources;
• An Integrated Service Introduction processes that encompass Service Management and Project delivery to ensure timely and effective releases and post-live processes;
• Development and implementation of Authority requested changes utilising DevOps and incorporating CI/CD, testing and implementation of corrections and changes to applications; and
• Deliver agreed programmes and projects within agreed scope, budget and timescale.
6. Transition Services
Knowledge transfer, including reverse shadowing and transition from the incumbent supplier within the Transition window.
two.2.5) Award criteria
Quality criterion - Name: General Requirement and Key Principles / Weighting: 17
Quality criterion - Name: Standard Operational Services - Silent Running Service 1 / Weighting: 8
Quality criterion - Name: Operational Service Delivery - Service 2 / Weighting: 30
Quality criterion - Name: Project Delivery Methodologies - Service 3 / Weighting: 7
Quality criterion - Name: Continuous Change, DevOps & Project Delivery Service – Service 4 / Weighting: 20
Quality criterion - Name: Data Processing / Weighting: Pass/Fail
Cost criterion - Name: Total Annual Service Baseline Charge All Years / Weighting: 12
Cost criterion - Name: Total Project Charge All Years / Weighting: 6
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-006166
Section five. Award of contract
Contract No
ECM_706
Title
ICT Support Service Contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
28 January 2022
five.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Coforge Limited
London
Country
United Kingdom
NUTS code
- UKI - London
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £44,000,000
Section six. Complementary information
six.3) Additional information
£44,000,000 is the upper limit of the contract value inclusive of project work and potential growth of the contract.
six.4) Procedures for review
six.4.1) Review body
The High Court, The Royal Court of Justice
London
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
The High Court, The Royal Court of Justice
London
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
The High Court, The Royal Court of Justice
London
Country
United Kingdom