Section one: Contracting authority
one.1) Name and addresses
CHESHIRE AND WIRRAL PARTNERSHIP NHS FOUNDATION TRUST
Countess of Chester, Health Park, Liverpool Road
Chester
CH21BQ
Country
United Kingdom
Region code
UKD63 - Cheshire West and Chester
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of Social Prescribers
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.1.4) Short description
Citizens Advice Wirral has provided advice to the borough for over 85 years. Over the past 25 years the organisation has provided support in partnership with health providers - over the past 8 years providing social prescribing services in partnership with GP surgeries, community health providers and secondary mental health services.
Citizens Advice Wirral provides free, impartial, confidential advice and social prescribing service to help improve lives. The services provided by Citizens Advice Wirral improves client's mental health, improves their finances, results in better housing, prevents homelessness, reduces social isolation and helps people to feel more in control of their lives.
Citizens Advice Wirral also provides bespoke services to specific groups who have more complex needs including people who are affected by addictions including drugs, alcohol and gambling, people who are perpetrators of victims of crime, people who are at end of life and people from specific group who need bespoke support such as people for whom English isn't their first language, people with a learning disability, people with low literacy and numeracy skills including low digital skills and older people.
The experience gained through person-centred social prescribing service, information, advice and casework services commissioned by Wirral Borough Council and NHS providers including CWP, means they are well placed to deliver this service. They understood how to engage with disadvantaged communities, have the experience, knowledge and tools to provide specialist solutions to finance and practical issues and experience of dealing with clients who have or have been affected by mental health challenges.
Citizens Advice Wirral has strong links to the local system including Wirral Council - including Housing Teams, NHS organisations - including GP Practices (via the commissioned social prescribing service) and other community/VCFSE partnerships.
Citizens Advice Wirral is the only commissioned service providing this offer across the borough and CWP want to maintain that consistency and expertise of staff. Patients are aware of the referral process as are CWP staff.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £205,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Wirral CAB supports Wirral Access, CMHT and EIT.
The primary reasons for referral into the service includes support with:
Housing issues
Financial issues (including application to PIP, managing debts, navigating social welfare services, transfer to universal credit, general money management.)
Health and community support (social isolation, managing a long-term health condition, access to wider information and advice).
This contract has been in place since December 2020 and has been subject to annual reviews which do not offer the provider sustainability and reduce scope for development.
A break in service would be detrimental to CWP patients' recovery, as many CWP patients have practical issues that the clinical workforce is unable to support. We know a holistic approaches benefits people in terms of recovery and wellbeing.
Regular contract meetings are established. No service delivery issues, concerns re. meeting KPIs or risks have been raised throughout the duration of this contract.
01/04/2026 to 30/09/2028 - £205,000
two.2.5) Award criteria
Quality criterion - Name: the existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard / Weighting: 20
Price - Weighting: 20
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- New works/services, constituting a repetition of existing works/services
Explanation:
Citizens Advice Wirral has provided advice to the borough for over 85 years. Over the past 25 years the organisation has provided support in partnership with health providers - over the past 8 years providing social prescribing services in partnership with GP surgeries, community health providers and secondary mental health services.
Citizens Advice Wirral provides free, impartial, confidential advice and social prescribing service to help improve lives. The services provided by Citizens Advice Wirral improves client's mental health, improves their finances, results in better housing, prevents homelessness, reduces social isolation and helps people to feel more in control of their lives.
Citizens Advice Wirral also provides bespoke services to specific groups who have more complex needs including people who are affected by addictions including drugs, alcohol and gambling, people who are perpetrators of victims of crime, people who are at end of life and people from specific group who need bespoke support such as people for whom English isn't their first language, people with a learning disability, people with low literacy and numeracy skills including low digital skills and older people.
The experience gained through person-centred social prescribing service, information, advice and casework services commissioned by Wirral Borough Council and NHS providers including CWP, means they are well placed to deliver this service. They understood how to engage with disadvantaged communities, have the experience, knowledge and tools to provide specialist solutions to finance and practical issues and experience of dealing with clients who have or have been affected by mental health challenges.
Citizens Advice Wirral has strong links to the local system including Wirral Council - including Housing Teams, NHS organisations - including GP Practices (via the commissioned social prescribing service) and other community/VCFSE partnerships.
Citizens Advice Wirral is the only commissioned service providing this offer across the borough and CWP want to maintain that consistency and expertise of staff. Patients are aware of the referral process as are CWP staff.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2026/S 000-002152
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
4 December 2025
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Wirral Citizens Advice Bureau
Wirral
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
Registered number 05322034, charity registration number 1109156
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £205,000
Total value of the contract/lot: £205,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Independent Patient Choice and Procurement Panel
London
Country
United Kingdom