Section one: Contracting authority/entity
one.1) Name and addresses
Transport for London
14 Pier Walk
London
SE10 0ES
Contact
Miss Lavinia Tidy-Jones
Telephone
+44 1111
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
TfL 95861- London Transport Museum Warehousing and Fulfilment
Reference number
DN599938
two.1.2) Main CPV code
- 63120000 - Storage and warehousing services
two.1.3) Type of contract
Services
two.1.4) Short description
London Transport Museum (LTM) are seeking an ecommerce fulfilment and warehousing supplier.
The contract will be for 4 years with the option to extend for a further one year (4+1).
London Transport Museum’s online business has grown consistently year on year, in the financial year 2020/2021, online revenue grew by an extraordinary 60% against the previous year, contributing 80% of total retail sales. This demonstrates a significant shift to online shopping during the pandemic and has created a step change in the way London Transport Museum customers are engaging and shopping with our brand. Customers are demanding increasingly more from London Transport Museum’s online shop in terms of product, user experience and excellent post purchase service.
LTM require a supplier who can scale up and support the online shop’s growth, particularly during the peak trading period between October and December.
LTM is seeking a supplier to provide:
- Picking, packing and despatching online retail orders to UK and overseas customers.
-Warehousing facility to fulfil online orders and deep storage
- Account management and customer service support
- Stock management facility and conducting annual stock audits.
Section seven. Changes
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11.1.4
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The tender will be published on TfL's e-tendering platform - ProContract (https://procontract.due-north.com). The project reference is DN599938. All messages and tender submissions should be submitted via this platform.
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i.3) communication
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The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via: