Section one: Contracting authority
one.1) Name and addresses
New City College
Poplar High Street
Tower Hamlets
E14 0AF
Telephone
+44 2075107719
Country
United Kingdom
NUTS code
UKI - London
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://suppliers.multiquote.com
Additional information can be obtained from another address:
New City College
Poplar High Street
Tower Hamlets
E14 0AF
Telephone
+44 2075107719
Country
United Kingdom
NUTS code
UKI - London
Internet address(es)
Main address
Buyer's address
Tenders or requests to participate must be submitted electronically via
https://suppliers.multiquote.com
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Implementation of Enterprise Service Management Solution
Reference number
CA11903 - 2022_53
two.1.2) Main CPV code
- 72263000 - Software implementation services
two.1.3) Type of contract
Services
two.1.4) Short description
The ESM solution is a software to be utilised centrally, across all service departments to enhance the customer experience and communication with our stakeholders.
This objective will be achieved by sourcing an ESM solution on a single integrated business environment
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
London
two.2.4) Description of the procurement
The ESM solution is a software to be utilised centrally, across all service departments to enhance the customer experience and communication with our stakeholders.
This objective will be achieved by sourcing an ESM solution on a single integrated business environment
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
40
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Originally published as:
Date
24 March 2023
Local time
12:00pm
Changed to:
Date
31 March 2023
Local time
12:00pm
See the change notice.
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
24 March 2023
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
NCC
112 Poplar
London
E14 0AF
Country
United Kingdom