Section one: Contracting entity
one.1) Name and addresses
GOVIA THAMESLINK RAILWAY LIMITED
24 Monument Street
LONDON
EC3R8AJ
Contact
Nicole Conyers
Country
United Kingdom
Region code
UKI31 - Camden and City of London
Companies House
07934306
Internet address(es)
Main address
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
https://www.smartsurvey.co.uk/s/4PSKFS/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Online Ticketing (WebTIS), APPS and sTicket
two.1.2) Main CPV code
- 48110000 - Point of sale (POS) software package
two.1.3) Type of contract
Supplies
two.1.4) Short description
Govia Thameslink Railway Limited (GTR) are looking to procure a supplier to deliver an online Ticket Issuing System (desktop and mobile App) "webTIS".
GTR are therefore looking for a service provider that can offer the following:
• A WebTIS (desktop, mobile web & app) solution aligned to current and future customer
retail behaviour
• A front-end customer app
• Functionality to deliver new ticketing products to the Customer
• Capability to retail the latest digital barcode rail tickets
• A UK Railway Industry compliant Rail Delivery Group accredited back-office system
including financial processing via Lennon (either currently accredited or with realistic plans
to become so)
• An accessibility compliant product suite to rail industry standards
• Full accreditation and compliance with UK Rail Retailing Standards (where applicable)
Limited documents will be available at the notice publication with documents to follow within 4 days, as detailed in the ITP.
two.1.5) Estimated total value
Value excluding VAT: £5,980,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKH - East of England
- UKI - London
- UKJ - South East (England)
two.2.4) Description of the procurement
Govia Thameslink Railway Limited (GTR) are looking to procure a supplier to deliver an online Ticket Issuing System (desktop and mobile App) "webTIS".
GTR are therefore looking for a service provider that can offer the following:
• A WebTIS (desktop, mobile web & app) solution aligned to current and future customer
retail behaviour
• A front-end customer app
• Functionality to deliver new ticketing products to the Customer
• Capability to retail the latest digital barcode rail tickets
• A UK Railway Industry compliant Rail Delivery Group accredited back-office system
including financial processing via Lennon (either currently accredited or with realistic plans
to become so)
• An accessibility compliant product suite to rail industry standards
• Full accreditation and compliance with UK Rail Retailing Standards (where applicable)
Limited documents will be available at the notice publication with documents to follow within 4 days, as detailed in the ITP.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
18
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The initial term of the contract will be for up to 18 months (with an estimated value of £2.242m). Optional extensions (at the discretion of GTR / DfT) to the end of the NRC (31 March 2028)(estimated value £1.495m per annum).
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
23 March 2023
Local time
9:00am
four.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
3 April 2023
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Royal Courts of Justice
Strand
London
WC2A 2LL
Country
United Kingdom