Scope
Reference
COR25199
Description
Torbay Council are seeking to appoint a supplier for the provision of Telephony software and associated services for the entire council.
From April 2027 at the latest, Torbay Council are exploring a new internal telephony system across its entire estate and its wholly owned Company, SWISCo Ltd. This will need to be installed, set up and tested before that start date to ensure it is ready to go live at the point of switchover. Alongside this, a fully featured contact centre will need to be acquired.
The contract dates provided are an estimated time period and may change following this expression of interest.
Total value (estimated)
- £400,000 excluding VAT
- £480,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2027 to 1 April 2030
- Possible extension to 1 April 2032
- 5 years, 1 day
Main procurement category
Services
CPV classifications
- 64200000 - Telecommunications services
Contract locations
- UKK42 - Torbay
Engagement
Engagement deadline
27 January 2026
Engagement process description
Torbay Council are undertaking a market‑engagement exercise to gather technical insight into the current telephony landscape. The information collected will be used to inform the technical aspect of a tender specification with an intention to publish the tender later this year.
Torbay Council will allocate time slots for two suppliers, on a first come first serve basis, to provide technical information relating to telephony solutions, however the Authority reserves the right to invite further suppliers if required.
The authority are seeking insight in relation to Microsoft Teams telephony and Contact Centre integrations in relation to the Connect, Extend, and Unify models offered by Microsoft.
Please note that this activity is strictly for information‑gathering on technical aspects and discussions relating to commercial activity will not be permitted.
Please contact Ryan.Guy@torbay.gov.uk to schedule.
In order to provide unrestricted, full, direct and free of charge access to the EOI Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Publication date of tender notice (estimated)
20 June 2026
Contracting authority
Torbay Council
- Public Procurement Organisation Number: PXLG-3144-TYMJ
Town Hall
Torquay
TQ1 3DR
United Kingdom
Contact name: Ryan Guy
Telephone: +44 1803208391
Email: ryan.guy@torbay.gov.uk
Website: http://www.torbay.gov.uk/
Region: UKK42 - Torbay
Organisation type: Public authority - sub-central government