Scope
Description
HM Revenue & Customs (HMRC) is seeking to engage a supplier to support creating a new way of delivering change in a potential NewCo approach by testing how HMRC can move to quarterly planning. A NewCo approach means a reimagined CDIO, created from within to have modernised operations, culture and public service approach using its own internal strengths to become more transparent, efficient and customer focused without losing sight of its regulatory mandate.
This procurement will centre on how HMRC can utilise ServiceNow to support this process and move to quarterly planning. The key objectives are:
a. Input to a successful Hackathon
b. Participate in 2/3 day Hackathon
c. Delivery of a minimum viable product and final proposal
d. Demonstrate experience in delivering IT4IT in ServiceNow at scale
e. Demonstrate experience of Agile delivery and best practice, including transitioning to quarterly planning
Total value (estimated)
- £795,000 excluding VAT
- £954,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 17 April 2026 to 16 April 2028
- 2 years
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Engagement
Engagement deadline
22 January 2026
Engagement process description
Supplier Briefing Webinar: HMRC will host a virtual market briefing via Microsoft Teams on 22nd January 2026. During this 1-hour session, HMRC will present an overview of the project scope and objectives, explain the procurement approach, and answer questions. Interested suppliers must register via the Microsoft form below. The virtual market briefing link will be sent across, leading up to the session.
HMRC Newco IT4IT Hackathon & Delivery Market Engagement - 22nd January 2026 16:00-17:00 - Fill in form: https://forms.office.com/e/zezYaXCqy7
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Contracting authority
HM Revenue & Customs
- Public Procurement Organisation Number: PVMW-8599-JZNJ
100 Parliament Street
London
SW1A 2BQ
United Kingdom
Email: zakariye.huti@hmrc.gov.uk
Region: UKI32 - Westminster
Organisation type: Public authority - central government