- Scope of the procurement
- Lot 1. Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 1
- Lot 2. Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 2
- Lot 3. Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 3
- Lot 4. Out of Hours (OOH) Call Handling Service (All Regions)
Section one: Contracting authority
one.1) Name and addresses
Golden Lane Housing Limited
Parkway Four, Parkway Business Centre, Princess Road
Manchester
M14 7HR
Contact
Joanne Keating
Telephone
+44 7721649628
Country
United Kingdom
Region code
UK - United Kingdom
National registration number
8734
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Repair, Maintenance and Associated Services
Reference number
GLH0012
two.1.2) Main CPV code
- 50000000 - Repair and maintenance services
two.1.3) Type of contract
Services
two.1.4) Short description
Golden Lane Housing manages circa 1,429 homes (owned, managed and leasehold) across England, Wales and Northern Ireland. Tenders were invited to deliver planned investment works, compliance programme and servicing, responsive repairs, void works, estate services and out of hours (OOH) call handling service for a term of five years with the option to extend for two further periods of twenty four months up to a maximum of nine years in aggregate.
The tender for repairs, maintenance and associated services was divided into four lots.
Lot 1 - Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 1
Lot 2 - Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 2
Lot 3 - Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 3
Lot 4 - Out of Hours (OOH) Call Handling Service (All Regions)
This contract award notice relates to Lot 4 - Out of Hours (OOH) Call Handling Service (All Regions).
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £87,000,000
two.2) Description
two.2.1) Title
Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 1
Lot No
1
two.2.2) Additional CPV code(s)
- 50000000 - Repair and maintenance services
- 42500000 - Cooling and ventilation equipment
- 44100000 - Construction materials and associated items
- 44200000 - Structural products
- 44400000 - Miscellaneous fabricated products and related items
- 44600000 - Tanks, reservoirs and containers; central-heating radiators and boilers
- 45100000 - Site preparation work
- 45200000 - Works for complete or part construction and civil engineering work
- 45300000 - Building installation work
- 45400000 - Building completion work
- 50500000 - Repair and maintenance services for pumps, valves, taps and metal containers and machinery
- 50700000 - Repair and maintenance services of building installations
- 51100000 - Installation services of electrical and mechanical equipment
- 51300000 - Installation services of communications equipment
- 51700000 - Installation services of fire protection equipment
- 51800000 - Installation services of metal containers
- 71300000 - Engineering services
- 77200000 - Forestry services
- 77300000 - Horticultural services
- 90400000 - Sewage services
- 90600000 - Cleaning and sanitation services in urban or rural areas, and related services
- 90700000 - Environmental services
- 90900000 - Cleaning and sanitation services
- 92222000 - Closed circuit television services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UNITED KINGDOM
two.2.4) Description of the procurement
The typical activity under Lot 1 was to deliver a planned and responsive property repairs, investment and management service to Golden Lane Housing property assets in Region 1, currently includes within it approx. 744 homes. This figure may increase during the life of the contract.
The primary workstreams to be delivered through this contract are:
•Planned Investment Works;
•Compliance Programme and Servicing;
•Responsive Repairs (24/7, 365 days a year basis);
•Void Works (to achieve a letting standard);
•Estate Services (including grounds maintenance, trees, window cleaning and communal cleaning).
The geographic region covered by Lot 1 was detailed within the tender documents.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Cost criterion - Name: Cost Submission / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 2
Lot No
2
two.2.2) Additional CPV code(s)
- 50000000 - Repair and maintenance services
- 42500000 - Cooling and ventilation equipment
- 44100000 - Construction materials and associated items
- 44200000 - Structural products
- 44400000 - Miscellaneous fabricated products and related items
- 44600000 - Tanks, reservoirs and containers; central-heating radiators and boilers
- 45100000 - Site preparation work
- 45200000 - Works for complete or part construction and civil engineering work
- 45300000 - Building installation work
- 45400000 - Building completion work
- 50500000 - Repair and maintenance services for pumps, valves, taps and metal containers and machinery
- 50700000 - Repair and maintenance services of building installations
- 51100000 - Installation services of electrical and mechanical equipment
- 51300000 - Installation services of communications equipment
- 51700000 - Installation services of fire protection equipment
- 51800000 - Installation services of metal containers
- 71300000 - Engineering services
- 77200000 - Forestry services
- 77300000 - Horticultural services
- 90400000 - Sewage services
- 90600000 - Cleaning and sanitation services in urban or rural areas, and related services
- 90700000 - Environmental services
- 90900000 - Cleaning and sanitation services
- 92222000 - Closed circuit television services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UNITED KINGDOM
two.2.4) Description of the procurement
The typical activity under Lot 2 was to deliver a planned and responsive property repairs, investment and management service to Golden Lane Housing property assets in Region 2, currently includes within it approx. 383 homes. This figure may increase during the life of the contract.
The primary workstreams to be delivered through this contract are:
•Planned Investment Works;
•Compliance Programme and Servicing;
•Responsive Repairs (24/7, 365 days a year basis);
•Void Works (to achieve a letting standard);
•Estate Services (including grounds maintenance, trees, window cleaning and communal cleaning).
The geographic region covered by Lot 2 was detailed within the tender documents.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Cost criterion - Name: Cost Submission / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 3
Lot No
3
two.2.2) Additional CPV code(s)
- 50000000 - Repair and maintenance services
- 42500000 - Cooling and ventilation equipment
- 44100000 - Construction materials and associated items
- 44200000 - Structural products
- 44400000 - Miscellaneous fabricated products and related items
- 44600000 - Tanks, reservoirs and containers; central-heating radiators and boilers
- 45100000 - Site preparation work
- 45200000 - Works for complete or part construction and civil engineering work
- 45300000 - Building installation work
- 45400000 - Building completion work
- 50500000 - Repair and maintenance services for pumps, valves, taps and metal containers and machinery
- 50700000 - Repair and maintenance services of building installations
- 51100000 - Installation services of electrical and mechanical equipment
- 51300000 - Installation services of communications equipment
- 51700000 - Installation services of fire protection equipment
- 51800000 - Installation services of metal containers
- 71300000 - Engineering services
- 77200000 - Forestry services
- 77300000 - Horticultural services
- 90400000 - Sewage services
- 90600000 - Cleaning and sanitation services in urban or rural areas, and related services
- 90700000 - Environmental services
- 90900000 - Cleaning and sanitation services
- 92222000 - Closed circuit television services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UNITED KINGDOM
two.2.4) Description of the procurement
The typical activity under Lot 3 was to deliver a planned and responsive property repairs, investment and management service to Golden Lane Housing property assets in Region 3, currently includes within it approx. 302 homes. This figure may increase during the life of the contract.
The primary workstreams to be delivered through this contract are:
•Planned Investment Works;
•Compliance Programme and Servicing;
•Responsive Repairs (24/7, 365 days a year basis);
•Void Works (to achieve a letting standard);
•Estate Services (including grounds maintenance, trees, window cleaning and communal
cleaning).
The geographic region covered by Lot 3 was detailed within the tender documents.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Cost criterion - Name: Cost Submission / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Out of Hours (OOH) Call Handling Service (All Regions)
Lot No
4
two.2.2) Additional CPV code(s)
- 50000000 - Repair and maintenance services
- 79500000 - Office-support services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UNITED KINGDOM
two.2.4) Description of the procurement
The typical activity under Lot 4 will be to deliver an Out of Hours (OOH) Call Handling Service for Golden Lane Housing tenants, tenant support workers and/or their families to report emergency and appointable repairs outside of normal working hours (including evenings, weekends and bank holidays) as detailed in the tender documents. This service will include the keeping and maintenance of out of hours records, and the communication of out of hours jobs that require attendance by the third-party Responsive Repairs Contractor.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Cost criterion - Name: Cost Submission / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-015949
Section five. Award of contract
Lot No
4
Title
Out of Hours (OOH) Call Handling Service (All Regions)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
29 January 2025
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
MCP Property Services Ltd
Building B, The Chase, Foxholes Business Park, John Tate Road
Hertford
SG13 7NN
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
03744489
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £250,000
Section six. Complementary information
six.3) Additional information
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=921509676
GO Reference: GO-202524-PRO-29301351
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales
The Strand
London
WC2A 2LL
Country
United Kingdom