Future opportunity

Digital Care Services Cloud Telephony Framework

  • NHS Commissioning Board (known as NHS England)

F01: Prior information notice (prior information only)

Notice reference: 2023/S 000-002685

Published 27 January 2023, 5:07pm



Section one: Contracting authority

one.1) Name and addresses

NHS Commissioning Board (known as NHS England)

Quarry House, Quarry Hill

Leeds

LS2 7UE

Contact

Garry Mitchell

Email

Commercial.procurementhub@nhs.net

Telephone

+44 7786275627

Country

United Kingdom

NUTS code

UK - United Kingdom

Justification for not providing organisation identifier

Not on any register

Internet address(es)

Main address

https://www.england.nhs.uk

Buyer's address

https://health-family.force.com/s/Welcome

one.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at

https://health-family.force.com/s/Welcome

Additional information can be obtained from the above-mentioned address

one.4) Type of the contracting authority

Body governed by public law

one.5) Main activity

Health


Section two: Object

two.1) Scope of the procurement

two.1.1) Title

Digital Care Services Cloud Telephony Framework

Reference number

C136210

two.1.2) Main CPV code

  • 64200000 - Telecommunications services

two.1.3) Type of contract

Services

two.1.4) Short description

NHS England seeks to alert existing and potential providers of its intention to establish a new Cloud Telephony Framework, which will operate under the existing Digital Care Services Catalogue.

This notice is to inform interested Suppliers that the national strategy is to set in place a new framework for General Practice. It is anticipated that commissioners of primary care services and other health and social organisations will utilise the Framework.

The framework will include standards and capabilities developed specifically for Cloud-Based Telephony solutions under the Digital Care Services Catalogue. Placing the new framework within Digital Care Services Catalogue will support NHS England's ambition to have a sole procurement route for primary care, which will provide a set of centrally understood standards. Suppliers will be required to meet the requirements of the Standards and Capabilities model as set out in the Digital Care Services Catalogue Agreement.

Please see the previous published Prior Information Notice relating to this Framework.

https://www.find-tender.service.gov.uk/Notice/030470-2021?origin=SearchResults&p=1

Interested suppliers will be required to register their interest via the e-procurement portal Atamis - https://health-family.force.com/s/Welcome. Suppliers should note that any future competitions or opportunities will not be directly linked to this notice.

Should you wish to talk to us regarding this notice please contact the Hub through the below email commercial.procurementhub@nhs.net

two.1.5) Estimated total value

Value excluding VAT: £210,000,000

two.1.6) Information about lots

This contract is divided into lots: No

two.2) Description

two.2.2) Additional CPV code(s)

  • 32000000 - Radio, television, communication, telecommunication and related equipment
  • 48000000 - Software package and information systems
  • 64200000 - Telecommunications services
  • 72000000 - IT services: consulting, software development, Internet and support

two.2.3) Place of performance

NUTS codes
  • UK - United Kingdom

two.2.4) Description of the procurement

NHS England seeks to alert existing and potential providers of its intention to establish a new Cloud Telephony Framework, which will operate under the existing Digital Care Services Catalogue.

This notice is to inform interested Suppliers that the national strategy is to set in place a new framework for General Practice. It is anticipated that commissioners of primary care services and other health and social organisations will utilise the Framework.

The framework will include standards and capabilities developed specifically for Cloud-Based Telephony solutions under the Digital Care Services Catalogue. Placing the new framework within Digital Care Services Catalogue will support NHS England's ambition to have a sole procurement route for primary care, which will provide a set of centrally understood standards.

To support the development of the new framework, the Digital Care Services Catalogue Authority are developing a new capabilities and standards model to accurately reflect the functionality and benefits of Cloud Telephony for primary care. Suppliers will be required to meet the requirements of the Standards and Capabilities model as set out in the Digital Care Services Catalogue Agreement.

In addition to the Standards and Capabilities model the Digital Care Services Catalogue Authority are developing the Framework Terms and Conditions and the DCS Roadmap which will require Supplier compliance during the Framework term. Further detail on the DCS Catalogue is available here https://gpitbjss.atlassian.net/wiki/spaces/DCSDCS/overview.

NHS England intend to publish the Contract Notice to establish the Framework following a period of market engagement activity with interested suppliers. It is anticipated that market engagement will commence in February 2023 with the Contract Notice published in April 2023.

The estimated total value for this framework is based on a maximum framework term of 36 months.

Please find see the previous published Prior Information Notice relating to this Framework.

https://www.find-tender.service.gov.uk/Notice/030470-2021?origin=SearchResults&p=1

Interested suppliers will be required to register their interest via the e procurement portal Atamis https://health-family.force.com/s/Welcome. Suppliers should note that any future competitions or opportunities will not be directly linked to this notice.

As set out above, this notice is only intended to inform the market of a prospective contract opportunity. Potential suppliers will not be prejudiced by any response to this PIN, or failure to respond. This PIN does not formally signify the beginning of a procurement and does not constitute a commitment by the Contracting Authority to undertake any procurement exercise.

If the Contracting Authority decides to formally commence the procurement for the Cloud Telephony framework, a separate contract notice will be issued on Find a Tender Service. Any resulting procurement will be managed electronically via the Contracting Authority's e-sourcing suite and details on how to register on the portal will be provided.

Should you wish to talk to us regarding this notice please contact the Hub through the below email commercial.procurementhub@nhs.net

two.3) Estimated date of publication of contract notice

3 April 2023


Section four. Procedure

four.1) Description

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes


Section six. Complementary information

six.3) Additional information

This notice is an information gathering exercise rather than a call for competition in its own right, and therefore publication or response does not commit the Authority or respondents to a future procurement, nor provide any process exemptions or preferential treatment to any parties expressing an interest. The Authority will not be liable for costs incurred by any interested party in participating in this exercise.

Interested parties should note that a response to this notice does not guarantee an automatic invitation to any subsequent formal procurement, which the commissioners will consider in due course.

Atamis: Interested providers will be able to view this notice via the 'Live Opportunities' list on the e-procurement system, Atamis, available on the following link: https://health-family.force.com/s/Welcome