Scope
Description
GWR are looking for a supplier who can provide the support of the internal GWR Corporate network and all associated technologies including Juniper switching and firewall hardware.
Requirements
The support and hardware maintenance of the Juniper hardware.
The support and hardware maintenance of the Ruckus centralised wireless hardware.
The above support will include monitoring and upgrading of the hardware in line with supplier firmware releases.
To provide a technical escalation path for internal support team for complex networking issues and resolve these either remotely or via on site visits.
Deploy a secure remote access method to enable support and improvements whilst ensuring that all activity on the hardware is logged and auditable.
Provide a secure and stable point of presence on the internet for device connectivity in and out of the GWR network.
Provide a support portal that GWR staff can access to raise faults and get updates on current issues.
Aims & Objectives
· To oversee the operation of the networking hardware to ensure that it is fit for purpose and patched in line with supplier firmware releases. We will also be looking for a supplier to be pro-active and suggest improvements to be rolled out to improve the end user experience.
Contract 1
Supplier
Contract value
- £2,377,019.82 excluding VAT
- £2,377,019.82 including VAT
Above the relevant threshold
Award decision date
12 January 2026
Date assessment summaries were sent to tenderers
12 January 2026
Standstill period
- End: 21 January 2026
- 8 working days
Earliest date the contract will be signed
20 February 2026
Contract dates (estimated)
- 31 March 2026 to 30 March 2031
- Possible extension to 30 March 2033
- 7 years
Description of possible extension:
+2 periods of 1 Year extension option
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
LAN Services, Hardware, Software
CPV classifications
- 32400000 - Networks
- 72212200 - Networking, Internet and intranet software development services
Submission
Submission type
Requests to participate
Procedure
Procedure type
Competitive flexible procedure
Special regime
Utilities
Supplier
IP-PERFORMANCE LTD
- Companies House: 02973659
- Public Procurement Organisation Number: PPCM-7163-LYBL
1-3 Merietts Court
Long Ashton
BS41 9LW
United Kingdom
Email: Sales@ip-performance.co.uk
Website: http://www.ip-performance.co.uk
Region: UKK12 - Bath and North East Somerset, North Somerset and South Gloucestershire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
FIRST GREATER WESTERN LIMITED
- Companies House: 05113733
- Public Procurement Organisation Number: PXVG-2764-GZCQ
Milford House 1 Milford Street
Wiltshire
SN1 1HL
United Kingdom
Email: procurement@gwr.com
Region: UKK14 - Swindon
Organisation type: Private utility