Scope
Description
Nest requires a supplier to deliver a comprehensive set of customer principles, validated through internal and external research, stakeholder engagement, and customer feedback.
The supplier will design and implement a practical embedding plan to ensure the principles are actively adopted and sustained across Nest's operations, processes, communications, and
governance.
Contract 1. TEN-2526-021 (PA2023) Customer Principles
Supplier
Contract value
- £50,000 excluding VAT
- £60,000 including VAT
Below the relevant threshold
Date signed
17 December 2025
Contract dates
- 17 December 2025 to 17 June 2026
- 6 months, 1 day
Main procurement category
Services
CPV classifications
- 73220000 - Development consultancy services
Contract locations
- UK - United Kingdom
Procedure
Procedure type
Below threshold - unknown
Supplier
SOPRA STERIA LIMITED
- Companies House: 04077975
- Public Procurement Organisation Number: PHYP-9187-JNPG
Three Cherry Trees Lane
Hemel Hempstead
HP2 7AH
United Kingdom
Email: sector-support@soprasteria.com
Website: http://www.soprasteria.co.uk
Region: UKH23 - Hertfordshire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. TEN-2526-021 (PA2023) Customer Principles
Contracting authority
National Employment Savings Trust (NEST) Corporation
- Public Procurement Organisation Number: PQGC-5667-VDDT
10 South Colonnade, Canary Wharf,
London
E14 4PU
United Kingdom
Region: UKI42 - Tower Hamlets
Organisation type: Public authority - central government