Section one: Contracting authority
one.1) Name and addresses
NEWCASTLE CITY COUNCIL
Civic Centre
NEWCASTLE-UPON-TYNE
NE18QH
Contact
Marta Rzepecki
Marta.Rzepecki@newcastle.gov.uk
Country
United Kingdom
Region code
UKC22 - Tyneside
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Mental Health Outreach and Social Inclusion Contract
Reference number
008710 - C013266
two.1.2) Main CPV code
- 85300000 - Social work and related services
two.1.3) Type of contract
Services
two.1.4) Short description
This contract is for Outreach Support and Social Inclusion for People with Mental Health needs, providing a range of options to support people to gain and retain the skills necessary to live as independently as possible and promote social inclusion.
It incorporates services delivered under the following Lots:
Lot 1 - Life skills
Lot 2 - Crisis support
Lot 3 - Rehabilitation and Recovery
Opportunity to tender begins 22nd January 2025 on Open www.open-uk.org
two.1.5) Estimated total value
Value excluding VAT: £1,435,862
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Life Skills
Lot No
1
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKC22 - Tyneside
two.2.4) Description of the procurement
The Successful Provider will be expected to deliver the following support within this Lot, although the list is not exhaustive, and the Provider will be expected to support each Person in line with their individual needs and preferences:. The level and intensity of the support will depend on individual needs of each person, and may include other forms of support, not listed below, to ensure each person's needs are met in a person-centered and flexible way:
Independent Living Skills - enable the Person to improve their skills to manage their day-to-day activities such as making telephone calls, dealing with correspondence, attending appointments and form-filling, keeping their home clean and dealing with laundry, managing shopping; encourage, motivate and support the Person to prepare and cook healthy meals safely; offer information, advice, and guidance on maintaining a personal hygiene routine.
Managing mental and physical health and self-care - understand the individual nature of each Person's experience of mental health and support the person to co-create a wellness recovery action plan (WRAP) or similar document, to outline their lived experiences as well as 'early warning signs' of relapse and how they would like professionals to respond to a mental health crisis.
Motivate the person to engage in activities and strategies to promote mental wellbeing - wide range of recommendations including increasing and decreasing social stimulation, mindfulness, distraction and grounding techniques, promoting sleep hygiene, promoting self-care routines, promoting medication concordance.
Budgeting, managing finances, tenancy and benefits - support the Person to take increasing responsibility for their budgeting, to ensure they live within their budget and advising them on how to manage their finances on a day-to-day basis, support them to manage their tenancy by abiding by the tenancy conditions and paying the rent, assist and enable the Person to claim and receive eligible benefits and deal with relevant agencies.
Social skills and social contacts - encourage and support the Person to develop social skills including but not limited to positive communication, social perceptiveness, conflict management, and anger management, encourage and help to motivate the Person to develop social contacts to reduce social isolation
Social inclusion and social navigation - support to access local community and make use of the community-based assets, expanding the Person's connectivity and building natural support networks and peer support.
Positive relationships - promote the importance of positive and healthy friendships, romantic, sexual, professional, and familial relationships; equipping he Person with the skills to effectively manage these and keep safe in a variety of settings.
Travel training - Travel training and guidance to improve confidence to use public transport.
Access to other services - Support to engage with and access other services and/or work in partnership with other agencies, in agreement with the individual, as part of the support planning process. This should be in culturally sensitive way to empower the Person to overcome perceived barriers and access mainstream health, treatment and recovery, housing, DWP, social care services and so on.
Employment, volunteering, education and training courses - encourage and support the Person to pursue and access employment, education and training courses. Anyone looking to pursue employability pathways further should be referred to Work & Thrive Newcastle, the city's employment support partnership, led by Newcastle Council.
Leisure and participation activities - Offer practical support and encouragement to make use of leisure activities, engage the Person to place their voice, aspirations, and interests at the heart of service management and delivery.
Working in collaboration with the person around safeguarding concerns - involving the person in this process other than in exceptional situations.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
34
This contract is subject to renewal
Yes
Description of renewals
2 x 12 months options to extend
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Crisis Support
Lot No
2
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKC22 - Tyneside
two.2.4) Description of the procurement
Crisis means a time of intense difficulty or danger, or when a difficult or important decision needs to be made; the support required is most likely to be linked with decline in mental or physical health, increase in behaviours that challenge, a hospital admission of a carer or a breakdown in formal or unpaid care arrangements. This may include people who are open to an ongoing safeguarding investigation or are open to short term support from the health Crisis Team. The person's ability to cope or function is likely to be overwhelmed.
A crisis intervention will commonly include immediate actions to reduce risk of harm, engagement with the Person and people that matter in their lives, defining the problem, developing an action plan and evaluating success. Provider will deliver reactive intensive support to the person and may work alongside heath Crisis Team which will be responsible for responding to health-related issues (i.e. a relapse in the person's mental health disorder).
Such interventions will be time-limited but can be cyclical until such time as the crisis has resolved.
The emphasis will be on helping the Person to identify their own solutions wherever possible and should be a partnership approach rather than taking control; although assertive and directive actions may be required, they should not endure for longer than in necessary.
Short term crisis support could include regular welfare checks, either doorstep, or telephone, and agreed escalation process will be required in case of a 'no response'.
The crisis support Provider may need to work alongside the long-term support Provider if there is existing support from another Provider in place or increase intensity of the support provided already by their organisation.
The crisis support provider must:
• agree to the service being available 24 hours a day, every day of the year
• work with Multidisciplinary Team members (and the regular Provider if applicable) to support the Person in a co-ordinated and managed way
• supply suitably experienced and qualified staff for the duration of the support
Both, the crisis support provider and the regular provider (if applicable), must:
• work together in the interests of providing stability for the Person
• agree to their staff working together for the term of the agreement
• agree the length of time the support is required
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
34
This contract is subject to renewal
Yes
Description of renewals
2 x 12 months options to extend
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Rehabilitation and recovery
Lot No
3
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKC22 - Tyneside
two.2.4) Description of the procurement
In addition to the support described under the Life Skills Lot 1, the Provider delivering rehabilitation/recovery focussed support is expected to offer the following:
A) A strength-based approach in a trauma informed way
B) Support to build positive nurturing and therapeutic relationships
C) Emotional support - listen, empathise, believe, respect
D) Support to re-establish routines, regain control and set achievable goals
E) Offer opportunity to talk about events and reflect on the Person's actions, to support learning from their behaviour and minimise chances of recurrence.
F) Positive Behaviour Support Planning - Co-develop a positive behaviour support plan with the individual that identifies triggers and actions required to enable positive risk taking through reduced risks.
G) Support to develop self-medication management routine
H) When working with People transitioning from another service/hospital, the Provider will offer in-reach wraparound support, to start building rapport with the Person and to support successful transition.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
34
This contract is subject to renewal
Yes
Description of renewals
2 x 12 months options to extend
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
26 February 2025
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
26 February 2025
Local time
12:15pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Newcastle City Council
Newcastle Upon Tyne
NE1 8QH
Country
United Kingdom