Scope
Reference
CPG/12928/2025
Description
The Foreign, Commonwealth and Development Office (FCDO) is undertaking an additional round of market engagement activities in order to inform the market of the revised timeline and route to market for the Consular Core Platform Delivery Partner requirement.
The Foreign, Commonwealth & Development Office (FCDO) leads the UK’s diplomatic, development and consular work around the world, working in over 250 Posts across the globe.
The objective of the Consular & Crisis Directorate is to support British people overseas who find themselves in need or distress, and to help people avoid the need for our assistance in the first place.
The Core Platform refers to FCDO’s Salesforce platform which hosts Consular’s case management and appointments booking systems.
The new contract is likely to start in September 2026 and is anticipated to be for a duration of three (3) years, with an option to extend for additional two periods of 12 months, based on satisfactory performance provided by the selected service provider and continued business requirement by the FCDO.
The intention is to call for competition under Lot 5 (Applications and Data Management) of the new Technology Services 4 (TS4) Framework Agreement (RM6190) that is due to go live in January 2026. We anticipate the call for competition commencing February 2026.
Early Market Engagement invitations will be restricted to Suppliers who have been offered a conditional place on Lot 5 of CCS TS4.
The Invitation to Tender (ITT) will be restricted to Suppliers who have been confirmed as accepted onto Lot 5 of CCS TS4.
Total value (estimated)
- £57,000,000 excluding VAT
- £68,400,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 18 September 2026 to 17 September 2029
- Possible extension to 17 September 2031
- 5 years
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Engagement
Engagement deadline
12 January 2026
Engagement process description
The Early Market Engagement Event will be held via Microsoft Teams between 11:00 - 12:00 on Wednesday 14th January 2026.
If you are interested in attending this event and have been offered a conditional place on Lot 5 of TS4, please email consularcsdstrategyandportfolio@fcdo.gov.uk referencing ‘Early Market Engagement - Consular Core Platform Delivery Partner’ as the subject title by no later than 5pm on 12th January 2026.
Event link will be shared with the registered suppliers on 13 January 2026.
Submission
Publication date of tender notice (estimated)
9 February 2026
Contracting authority
Foreign, Commonwealth and Development Office
- Public Procurement Organisation Number: PXRR-8771-PHVX
King Charles Street
London
SW1A 2AH
United Kingdom
Email: commercial.smi@fcdo.gov.uk
Website: https://www.gov.uk/government/organisations/foreign-commonwealth-development-office
Region: UKI32 - Westminster
Organisation type: Public authority - central government