GOV Voice
- Department for Science, Innovation & Technology
Procurement identifier (OCID): ocds-h6vhtk-06551d
Description
The Gov Voice programme, led by the Department for Science, Innovation and Technology, is focused on establishing a cross-government, AI-enabled voice capability to modernise how citizens interact with public sector contact services. It centres on deploying generative AI voice technology as a core component of a more integrated and consistent approach to service delivery across organisations.
A key aim of the programme is to enhance the overall citizen experience by enabling automated handling of routine enquiries. This approach is designed to reduce wait times, improve accessibility, and provide quicker resolutions for common queries, supporting a more responsive interface with government services.
Alongside these user benefits, the programme introduces a reusable and scalable platform that can be adopted across multiple organisations. By providing a centrally assured solution, it reduces duplication of effort and enables a more efficient, coordinated model for delivering voice-based services at scale.
Crucially, while led centrally, Gov Voice is intended to be applicable across the whole public sector landscape, enabling adoption by central government departments, local government organisations, and Arm's Length Bodies (ALBs) to provide a consistent, interoperable voice capability that can operate securely within government environments and scale across multiple services.
Notices
UK6: Contract award notice
- Notice identifier
- 2026/S 000-084461
- Published
- 7 September 2026, 2:20pm
UK4: Tender notice
- Notice identifier
- 2026/S 000-051014
- Published
- 29 May 2026, 4:34pm
UK2: Preliminary market engagement notice
- Notice identifier
- 2026/S 000-013927
- Published
- 16 February 2026, 3:09pm