Scope
Description
DSIT is exploring how the latest AI Voice technology could significantly improve citizen’s experience of government call centres by introducing citizen-facing generative AI solutions, and is seeking suppliers who may form part of the solution.
This premarket engagement seeks information relating to providing an AI Voice Technology Solution.
We are interested in learning from suppliers what they have already deployed in both the public and private sectors, to understand the functionality, scalability, interoperability, financial models and AI evaluation framework of current production systems.
To access the premarket engagmeent documentation please contact commissioning-digital@dsit.gov.uk and submit your response to this pre-market engagement exercise.
Total value (estimated)
- £1 excluding VAT
- £1 including VAT
Above the relevant threshold
Contract dates (estimated)
- 26 June 2026 to 29 June 2026
- 4 days
Main procurement category
Services
CPV classifications
- 48510000 - Communication software package
- 72222300 - Information technology services
Contract locations
- UK - United Kingdom
Engagement
Engagement deadline
2 March 2026
Engagement process description
Organisations interest in participating in this pre-market engagement must contact commissioning-digital@dsit.gov.uk to access the pre-market engagement document.
Organisation participating will be required to submit a response to the Departments Questionnaire by 12:00 Noon Monday 2nd March 2026.
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Contracting authority
Department for Science, Innovation & Technology
- Public Procurement Organisation Number: PVWZ-3216-PVQL
22 Whitehall
London
SW1A 2EG
United Kingdom
Region: UKI32 - Westminster
Organisation type: Public authority - central government