Procurement

IT Service Management tool (ITSM)

Places For People Group

Procurement identifier (OCID): ocds-h6vhtk-05ecc8

Description

Places for People (PfP) seeks to acquire and implement an industry-leading IT Service Management (ITSM) platform that meets both current and future business requirements. PfP currently operates an in-house service management platform, LogIT, which is no longer capable of supporting growing business needs. The existing system lacks essential capabilities, including automation, integration, service catalogue visibility, configuration management, analytics, and knowledge management.

Integration with existing tools and platforms including but not limited to Intune, Entra ID, Active Directory, Observability (LogicMonitor) and compatibility with a market leading ITAM solution.

Implementation of modules: Incident, Change and Release Management, Problem, Configuration Management Database (CMDB), Known Error Database (KEDB), Service Catalogue, Knowledge Management.

Interrogation of system configuration.

Interrogation of professional training for three (3) IT Ops colleagues to maintain and operate chosen solution.

Salesforce LogIT, Change IT decommission  

Security Operations Centre (SOC) Integration

To view this notice, please click here:

https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1005774193

Notices

UK12: Procurement termination notice

Notice identifier: 2026/S 000-030161
Published: 1 April 2026, 10:19am

UK4: Tender notice

Notice identifier: 2026/S 000-002393
Published: 12 January 2026, 4:05pm

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