Scope
Reference
ITSM/CO/JW/2025
Description
Places for People (PfP) seeks to acquire and implement an industry-leading IT Service Management (ITSM) platform that meets both current and future business requirements. PfP currently operates an in-house service management platform, LogIT, which is no longer capable of supporting growing business needs. The existing system lacks essential capabilities, including automation, integration, service catalogue visibility, configuration management, analytics, and knowledge management.
Integration with existing tools and platforms including but not limited to Intune, Entra ID, Active Directory, Observability (LogicMonitor) and compatibility with a market leading ITAM solution.
Implementation of modules: Incident, Change and Release Management, Problem, Configuration Management Database (CMDB), Known Error Database (KEDB), Service Catalogue, Knowledge Management.
Interrogation of system configuration.
Interrogation of professional training for three (3) IT Ops colleagues to maintain and operate chosen solution.
Salesforce LogIT, Change IT decommission
System on a Chip (SOC) integration
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Total value (estimated)
- £600,000 excluding VAT
- £720,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 18 May 2026 to 17 May 2029
- Possible extension to 16 May 2031
- 4 years, 11 months, 30 days
Description of possible extension:
The Contract will have an initial term of three (3) years, with the option for Places for People (PfP) to extend for an additional two (2) years at its sole discretion.
Main procurement category
Services
CPV classifications
- 48000000 - Software package and information systems
- 72222300 - Information technology services
Contract locations
- UK - United Kingdom
Participation
Technical ability conditions of participation
Bidders must ensure they can meet all the mandatory requirements outlined in Appendix D - Requirements
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
27 February 2026, 5:00pm
Submission type
Tenders
Deadline for requests to participate
6 March 2026, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
20 April 2026
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Quality and Technical merit | Quality | 70% |
| Pricing | Price | 30% |
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
This Competitive Flexible process is conducted in accordance with the Procurement Act 2023 (the Act) as further detailed in this Procurement Specific Questionnaire and in the Invitation to Tender (ITT) which is included for information only at this stage of the procurement.
Responses (PSQ Responses) to this selection questionnaire (PSQ) will be used in the first step of selecting suitably qualified and experience suppliers (Participants) to be invited to tender. It is intended that PfP will shortlist a total of three (3) to be invited to submit tenders in line with section 20(4)(a) of the Act.
Contracting authority
Places For People Group
- Public Procurement Organisation Number: PCLC-2366-MYPY
305 Gray's Inn Road, London
London
WC1X 8QR
United Kingdom
Region: UKI31 - Camden and City of London
Organisation type: Public authority - sub-central government