West Midlands Digital Journey Platform (WMDJP)
- West Midlands Combined Authority
Procurement identifier (OCID): ocds-h6vhtk-05a238
Description
Follow-up Questionnaire
Please note: this questionnaire is to follow-up on the previous Preliminary Market Engagement Notice published 25/09/2025.
Transport for West Midlands (TfWM), part of the West Midlands Combined Authority (WMCA), is seeking to engage with organisations to help shape the future of digital mobility across the region. The project is a key step to support the transformation
of mobility through Digital Ticketing & Journey Planning.
The West Midlands Digital Journey Platform (WMDJP) aims to deliver a unified, customer-centric solution for journey planning and mobile ticketing that supports WMCA's strategic goals around public transport adoption, bus franchising, and the Local Transport Plan.
TfWMs assumed current delivery method is a standalone app retailing mobile ticketing, with journey planning functionality included. The same journey planning functionality would also be
available on the TfWM website and be supported by bespoke CRM and back-office functions, to enable effective management of millions of transactions per annum.
TfWM's vision is to deliver a platform that:
• Provides seamless mobile ticketing and journey
planning across multiple transport modes. (For
launch this must be ticketing across bus as a
minimum)
• Integrates real-time data and customer insights
• Supports account-based ticketing and CRM functionality
• Is scalable, secure, and interoperable with existing infrastructure
• Enables future integration with WMCA's strategic CRM and payment systems
Product launch is targeted for no later than May
2027.
This preliminary market engagement exercise
seeks to understand market interest in working with
TfWM on this project, gather insights into possible
market solutions, help support TfWM develop its
requirements, and support the design of a suitable
procurement approach.
Please note, any information provided as part of this market engagement exercise is for information only and will not be evaluated or form part of any tender process.
Participation is voluntary and will not be used to limit competition in any way.
Notices
UK2: Preliminary market engagement notice
- Notice identifier
- 2025/S 000-074655
- Published
- 18 November 2025, 10:35am
UK2: Preliminary market engagement notice
- Notice identifier
- 2025/S 000-059741
- Published
- 25 September 2025, 2:25pm