Procurement

Financial Inclusion Service

LONDON & QUADRANT HOUSING TRUST

Procurement identifier (OCID): ocds-h6vhtk-059480

Description

L&Q is relaunching its financial inclusion offer following its merger with Trafford Housing Trust, with the intention of providing all L&Q residents, irrespective of location, with a reliable, repeatable and consistent platform of financial inclusion services. These will include debt advice, welfare rights support and energy advice, all backed by a high quality triage service. The procured advice services will provide:

• Triage for all customers referred to our financial inclusion offer, streaming customers either to a phone-based solution for low-need cases, or to our in-house team for high-need, vulnerable residents and complex cases requiring sustained intervention, and high quality referral of customers unsuited for either to external services which meet their needs. We anticipate up to 7000 referrals annually

• Provision of the phone-based solution for low-need cases, comprising debt advice, welfare rights support and advice, and energy advice. We anticipate approximately 2400 unique individuals accessing this aspect of the service annually, with the remainder moved over to our in-house team by high quality referral and handover

Notices

UK7: Contract details notice

Notice identifier: 2026/S 000-081242
Published: 26 August 2026, 12:29pm

UK6: Contract award notice

Notice identifier: 2026/S 000-063868
Published: 7 July 2026, 5:44pm

UK4: Tender notice

Notice identifier: 2026/S 000-040996
Published: 5 May 2026, 1:09pm

UK1: Pipeline notice

Notice identifier: 2025/S 000-055687
Published: 11 September 2025, 10:25am

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