Capula Maintenance & Support agreement - 2025 only
- Sellafield Limited - Hinton
Procurement identifier (OCID): ocds-h6vhtk-050a7c
Description
Project Management and Administration for the duration of the contract. This includes all financing, project reviews, single point of contact for SL, resource allocation and engineering skill assessments and development. Inclusive call handling via our service desk available between the service hours of; 08:00 -17:30 Monday - Friday excluding public holidays. Dedicated I.T. engineering staff training with detailed knowledge of the supported systems and applications. Targeted SLA response to fault calls measured against defined metrics for resolution. Quarterly service reporting and on-line management meeting. Included services: Application support, Database support, On site callout (up to 8 site visits included in costs), Specialist application support related to the systems developed and implemented by Capula. Physical server support. Virtual server support. File maintenance. Capacity planning and management to ensur
Notices
UK7: Contract details notice
- Notice identifier
- 2025/S 000-021729
- Published
- 15 May 2025, 1:11pm
UK5: Transparency notice
- Notice identifier
- 2025/S 000-018101
- Published
- 30 April 2025, 3:28pm