Procurement

Horizon Replacement Services - Replacement Service Provider

  • Post Office Limited

Procurement identifier (OCID): ocds-h6vhtk-050efb

Description

This UK 7 Contract Details Notice concerns the conclusion of the Lot 2 contract only.

Lot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited ("FSL" or "Fujitsu"), on a Walk In Take Over ("WITO") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies.

Lot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf ("COTS") EPOS system, provided as software as a service ("SaaS"). The system must meet the Authority's specific requirements with minimal bespoke customisations.

The supplier will provide the software, associated support and maintenance services, software updates, security management and continuous optimisation services necessary to support Post Office Limited's branch operations and the delivery of Horizon Replacement Programme outcomes. Physical deployment of technology to branches is not included

The contract includes the ability for Post Office Limited to commission additional services, enhancements and related deliverables through established contractual mechanisms where required to support future business needs and service developments

Lot 2 requires the supplier to:

- provide and maintain a cloud-based commercial off-the-shelf EPOS platform delivered as SaaS;

- configure the solution to meet Post Office Limited's business and operational requirements;

- provide ongoing application support, maintenance, service management and incident resolution;

- deliver software updates, security patches, product enhancements and continuous improvement activities;

- support integration with associated Horizon Replacement Programme services and third-party systems where required;

- provide environment management, monitoring, reporting and operational performance management; and

- support adoption, optimisation and future service developments throughout the contract term.

The Contract value is £141,000,000 excluding VAT, for an initial 10 year term.

The Authority may extend the contract up to two times at its discretion, and in each case for an additional year.

Notices

UK7: Contract details notice

Notice identifier
2026/S 000-090918
Published
25 September 2026, 11:37am

UK7: Contract details notice

Notice identifier
2026/S 000-085466
Published
9 September 2026, 3:01pm
Show all versions Hide all versions

UK6: Contract award notice

Notice identifier
2026/S 000-071162
Published
28 July 2026, 12:06pm
Show all versions Hide all versions

UK4: Tender notice

Notice identifier
2025/S 000-050009
Published
20 August 2025, 9:04am
Show all versions Hide all versions

UK3: Planned procurement notice

Notice identifier
2025/S 000-019874
Published
8 May 2025, 5:03pm

UK2: Preliminary market engagement notice

Notice identifier
2025/S 000-019868
Published
8 May 2025, 4:55pm

UK1: Pipeline notice

Notice identifier
2025/S 000-019798
Published
8 May 2025, 3:35pm
Show all versions Hide all versions