Scope
Description
This is a single Procurement consisting of two Lots:
Lot 1 - Replacement Service Provider - Datacentres Operations and Levels 3 and 4 Application Support and Management including transition and virtualisation to Cloud based technologies. Responsible for:
- take over the existing Horizon Services (as detailed above) on a WITO basis (excluding network interconnections between data centres);
- be responsible for maintaining and supporting IT infrastructure within the data centre;
- manage bespoke applications and integrations;
- stabilise the current Horizon Services; and
- execute key transformations such as cloud migration.
Lot 2 COTS - EPOS - Transformation of POL's technology using COTS software. Responsible for:
- cloud hosted and be a consumption and/or flexible based eCommerce service;
- use event-driven microservice architecture using standards based integration (API) and industry recognised core service;
- include a structured data layer or open standards integration to other COTS data platforms; and
- be a modular service structure that includes:
i. journey engine;
ii. point of sale (POS), EPOS & mobile POS services;
iii. customer engagement & insights;
iv. retail and/or retail POS integration;
v. counter solutions; and
vi. options for pick up and drop off, and self-service kiosks.
Total value (estimated)
- £410,000,000 excluding VAT
- £492,000,000 including VAT
Contract dates (estimated)
- 5 June 2026 to 4 June 2031
- 5 years
Main category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Submission
Publication date of tender notice (estimated)
30 June 2025
Procedure
Procedure type
Competitive flexible procedure
Above or below total value threshold
Above or equal to threshold
Contracting authority
Post Office Limited
- Companies House: 02154540
- Public Procurement Organisation Number: PRNP-5883-YMLG
100 Wood Street
London
EC2V 7ER
United Kingdom
Email: Procurement@postoffice.co.uk
Website: https://corporate.postoffice.co.uk/
Region: UKI31 - Camden and City of London
Organisation type: Public authority - central government