Scope
Description
PLEASE NOTE: THIS NOTICE IS TO EXTEND THE VOLUNTARY STANDSTILL PERIOD FOR LOT3 EXTRA CARE HOUSING - SOUTH LOCALITY (PEO/42143) AND LOT4 EXTRA CARE HOUSING - WEST LOCALITY (PEO/24144) UNTIL 13 JANUARY 2026.
THE STANDSTILL PERIOD FOR LOT1 EXTRA CARE HOUSING - NORTH LOCALITY (PEO/24141) AND LOT2 EXTRA CARE HOUSING - EAST LOCALITY (PEO/24142) HAVE NOT CHANGED.
The Council's intention is to commission community-based services which will promote people's wellbeing and independence in their own home to prevent, delay and reduce Service Users' need for care and support.
The main objectives are to:
• Ensure a good quality service;
• Enable / sustain the Service Users' capacity to live independently within the community;
• Reduce the number of people entering residential or nursing care;
• Reduce the number of emergency admissions to hospital;
• Reduce the number of delayed transfers of care;
• Reduce isolation and loneliness by providing a positive environment for people to improve social networks and participate in community activities;
• Support wellbeing and promote independence;
• Improve digital inclusion.
The Providers must deliver all hours in a flexible and responsive way and outside of the traditional 'Domiciliary care model' of time and task. The Council expects the Providers to work closely and innovatively with the scheme landlords (Housing Providers) to enable a seamless service.
The Providers shall deliver a fully integrated, on-site, flexible care and support service to Service Users 24 hours a day, 365 (366) days a year. The Service will normally be delivered in the Service Users' own homes but may also be required in the communal areas of the Scheme(s), and on occasion in the local community. The Providers shall deliver a responsive, customer-focused service that satisfied the principles of Extra Care, and appropriately manages risk.
Lot PEO24143. Extra Care Housing South Locality
Description
Lot 3 Extra Care Housing ECHECH is delivered within 7 schemes across Plymouth where people the majority aged 55 and over have their own self contained homes as part of a larger complex, have a legal right to occupy theproperty and have the provision of on site care and support.The service supports people to achieve the following, but not limited to, outcomesPeople are supported to continue to live independentlyPeople are supported individually so that they can lead as natural and independent a life as possible behind the privacy of their own doorPeople with complex needs associated with dementia and physical and mental disability receive skilled services that help them maintain and enjoy an active lifeA more independent lifestyle may be facilitated for some, whereas the provision of a continually supportive environment will be a key factor for othersPeople are supported to achieve their desired level of involvement with their local CommunityPeople are supported to maintain or gain independent living skills following periods of illness and so prevent hospital admission or readmissionPeople are supported to evaluate and manage their own risk and to establish their preferred prioritiesPeople passing through the Pathways flats where applicable will receive individualised care and support with the aim of achieving a positive outcome for continued independent livingThe service focuses on two key areas of deliveryThe Core service for the seven schemes ensures care and support cover 24 hours a day. This is a fixed arrangement, available to all and delivered through a block payment non chargeable to clients. This core service will also provide planned support to those residents who have not been assessed as requiring an Adult Social Care assessed package of care and support but who require low level support to maintain independence, continue to enjoy health and well being and remain socially engaged.The provision of one to one care and support that a significant number of Extra Care Housing Residents require and which has been assessed as being eligible within Adult Social Care Fair Access to Care Assessment.People will have the choice of either selecting the core organisation to deliver this one to one care and support as assessed as eligible by Adult Social Care or may wish to select a different provider for this purpose.For further information please go to www.supplyingthesouthwest.org.uk and search for Extra Care Housing.
Lot PEO24144. Extra Care Housing West Locality
Description
Lot 4 Extra Care Housing ECHECH is delivered within 7 schemes across Plymouth where people the majority aged 55 and over have their own self contained homes as part of a larger complex, have a legal right to occupy theproperty and have the provision of on site care and support.The service supports people to achieve the following, but not limited to, outcomesPeople are supported to continue to live independentlyPeople are supported individually so that they can lead as natural and independent a life as possible behind the privacy of their own doorPeople with complex needs associated with dementia and physical and mental disability receive skilled services that help them maintain and enjoy an active lifeA more independent lifestyle may be facilitated for some, whereas the provision of a continually supportive environment will be a key factor for othersPeople are supported to achieve their desired level of involvement with their local CommunityPeople are supported to maintain or gain independent living skills following periods of illness and so prevent hospital admission or readmissionPeople are supported to evaluate and manage their own risk and to establish their preferred prioritiesPeople passing through the Pathways flats where applicable will receive individualised care and support with the aim of achieving a positive outcome for continued independent livingThe service focuses on two key areas of deliveryThe Core service for the seven schemes ensures care and support cover 24 hours a day. This is a fixed arrangement, available to all and delivered through a block payment non chargeable to clients. This core service will also provide planned support to those residents who have not been assessed as requiring an Adult Social Care assessed package of care and support but who require low level support to maintain independence, continue to enjoy health and well being and remain socially engaged.The provision of one to one care and support that a significant number of Extra Care Housing Residents require and which has been assessed as being eligible within Adult Social Care Fair Access to Care Assessment.People will have the choice of either selecting the core organisation to deliver this one to one care and support as assessed as eligible by Adult Social Care or may wish to select a different provider for this purpose.For further information please go to www.supplyingthesouthwest.org.uk and search for Extra Care Housing.
Contract 5. Lot 3 Extra Care Housing - South Locality
Lots
Lot PEO24143. Extra Care Housing South Locality
Supplier
Contract value
- £10,000,000 excluding VAT
- £10,000,000 including VAT
Above the relevant threshold
Award decision date
17 December 2025
Date assessment summaries were sent to tenderers
17 December 2025
Standstill period
- End: 13 January 2026
- 9 working days
Earliest date the contract will be signed
26 January 2026
Contract dates (estimated)
- 1 May 2026 to 30 April 2030
- Possible extension to 30 April 2034
- 8 years
Description of possible extension:
The anticipated duration of the contract (Lots 1-4) is for 4 years with possible extensions of 2 years plus 2 years.
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKK41 - Plymouth
Contract 6. Lot 4 Extra Care Housing - West Locality
Lots
Lot PEO24144. Extra Care Housing West Locality
Supplier
Contract value
- £13,000,000 excluding VAT
- £13,000,000 including VAT
Above the relevant threshold
Award decision date
17 December 2025
Date assessment summaries were sent to tenderers
17 December 2025
Standstill period
- End: 13 January 2026
- 9 working days
Earliest date the contract will be signed
26 January 2026
Contract dates (estimated)
- 1 May 2026 to 30 April 2030
- Possible extension to 30 April 2034
- 8 years
Description of possible extension:
The anticipated duration of the contract (Lots 1-4) is for 4 years with possible extensions of 2 years plus 2 years.
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKK41 - Plymouth
Information about tenders
Lot PEO24143. Extra Care Housing South Locality
- 11 tenders received
- 9 tenders assessed in the final stage:
- 4 submitted by small and medium-sized enterprises (SME)
- 1 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 8 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
- AGINCARE UK LIMITED
- CARE OUTLOOK LTD
- DILIGENT CARE SERVICES LTD
- DISTRICT HEALTH HOMECARE LIMITED
- The Durnford Society Ltd
- HAVENCARE HOMES AND SUPPORT LIMITED
- HELPERS HOMECARE LIMITED
- NETWORK HEALTHCARE PROFESSIONALS LIMITED
Lot PEO24144. Extra Care Housing West Locality
- 8 tenders received
- 7 tenders assessed in the final stage:
- 4 submitted by small and medium-sized enterprises (SME)
- 1 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 6 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Procedure
Procedure type
Open procedure
Special regime
Light touch
Suppliers
AGINCARE UK LIMITED
- Companies House: 06099679
- Public Procurement Organisation Number: PJCT-4732-XNCR
Agincare House Admiralty Buildings
Portland
DT5 1BB
United Kingdom
Website: https://www.agincare.com/
Region: UKK25 - Dorset
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
CARE OUTLOOK LTD
- Companies House: 05302971
- Public Procurement Organisation Number: PYYZ-1731-YZNR
168 Church Road
Hove
BN3 2DL
United Kingdom
Website: http://www.careoutlook.co.uk
Region: UKJ21 - Brighton and Hove
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
DILIGENT CARE SERVICES LTD
- Companies House: 06297907
- Public Procurement Organisation Number: PZVG-5393-RJZJ
102 Green Lane
Morden
SM4 6SS
United Kingdom
Region: UKI63 - Merton, Kingston upon Thames and Sutton
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
DISTRICT HEALTH HOMECARE LIMITED
- Companies House: 09453315
- Public Procurement Organisation Number: PJQD-3636-ZXLG
C/O Francis Clark Llp 23 Melville Building East
Plymouth
PL1 3GW
United Kingdom
Website: https://www.districthealth.care/
Region: UKK41 - Plymouth
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
HAVENCARE HOMES AND SUPPORT LIMITED
- Companies House: 02198233
- Charity Commission (England and Wales): 299901
10-12 Union Street
Plymouth
PL1 2SR
United Kingdom
Website: http://www.havencare.com
Region: UKK41 - Plymouth
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
HELPERS HOMECARE LIMITED
- Companies House: 03756668
- Public Procurement Organisation Number: PZTZ-3718-GBXV
Unit 7, The Village, Maisies Way
South Normanton, Alfreton
De55 2DS
United Kingdom
Region: UKF12 - East Derbyshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
ICARE LIVING LIMITED
- Companies House: 08906351
- Public Procurement Organisation Number: PXRP-8468-GGCJ
11 Harrington Croft
West Bromwich
B71 3RJ
United Kingdom
Website: http://www.icareliving.co.uk
Region: UKG37 - Sandwell
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
NETWORK HEALTHCARE PROFESSIONALS LIMITED
- Companies House: 04079081
- Public Procurement Organisation Number: PMWM-7311-NGRY
Meriden Hall
Meriden
CV7 7PT
United Kingdom
Website: http://www.networkhsc.co.uk
Region: UKG32 - Solihull
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
SAGE CARE LIMITED
- Companies House: 03288501
- Public Procurement Organisation Number: PZJV-3882-DQNJ
Cardinal House Abbeyfield Court
Nottingham
NG7 2SZ
United Kingdom
Email: contracts@sage-care.co.uk
Website: https://sage-care.co.uk
Region: UKF14 - Nottingham
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 5. Lot 3 Extra Care Housing - South Locality
Contract 6. Lot 4 Extra Care Housing - West Locality
The Durnford Society Ltd
- Public Procurement Organisation Number: PCNT-1137-GJXV
31 Parkstone Lane
Plymouth
PL7 4DX
United Kingdom
Website: http://www.durnford.org
Region: UKK41 - Plymouth
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Contracting authority
Plymouth City Council
- Public Procurement Organisation Number: PBQP-8499-TLMP
Ballard House, West Hoe Road
Plymouth
PL1 3BJ
United Kingdom
Email: JointCommissioning@plymouth.gov.uk
Website: http://www.plymouth.gov.uk
Region: UKK41 - Plymouth
Organisation type: Public authority - sub-central government