Scope
Reference
BTH25-103
Description
Airedale NHS Foundation Trust (AFT), Bradford Teaching Hospitals NHS Foundation Trust (BTH), and optionally Calderdale and Huddersfield NHS Foundation Trust (CHT) (together, the Contracting Authorities (hereafter the CAs)) are issuing a joint invitation to tender ("ITT") in connection with a competitive procurement of a digital-by-default patient experience portal (PEP) and hybrid mail solution. The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual contracting authority of both the PEP and hybrid mail. The CAs will also have separate contract managers.
BTH and CHT's current electronic patient record (EPR) is run by Oracle Corporation UK Ltd (formerly known as Cerner, hereafter referred to as Oracle), and it is anticipated AFT will join on the same domain in 2026. Any solution being proposed must be able to natively integrate with our EPR by 1st March 2026.
The CAs are looking for partners to help drive a digital transformation in outpatient pathways. There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement. The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, optimisation, testing, implementation, and aftercare.
The implementation of any new solution by the end of February 2026 must maintain the current level of functionality as a minimum, so as not to undermine current capabilities and services for patients. That includes hybrid mail to print and post letters from multiple systems; digital letters; automatic SMS appointment reminders; digital forms; and waiting list validation.
CAs are seeking to optimise and transform the way in which they deliver outpatient services to improve operational efficiency, reduce operating costs, improve patient care, and reduce health inequalities. This must be achieved in the context of changing national policies (NHS 10 Year Plan, Elective Recovery Reform), One Digital Estate, Patient Care Aggregator (Wayfinder) and the NHS App (all as minimum).
Contract 1
Supplier
Contract value
- £1,695,913 excluding VAT
- £2,035,095.60 including VAT
Above the relevant threshold
Award decision date
24 December 2025
Date assessment summaries were sent to tenderers
29 December 2025
Standstill period
- End: 9 January 2026
- 8 working days
Earliest date the contract will be signed
9 February 2026
Contract dates (estimated)
- 1 March 2026 to 28 February 2030
- Possible extension to 28 February 2031
- 5 years
Description of possible extension:
One optional 12-month extension
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
Calderdale and Huddersfield NHS Foundation Trust given the option to join the contract cycle, to be coterminous with Bradford Teaching Hospitals NHS Foundation Trust and Airedale NHS Foundation Trust
CPV classifications
- 72260000 - Software-related services
Contract 2
Supplier
Contract value
- £2,590,320.92 excluding VAT
- £3,108,385.10 including VAT
Above the relevant threshold
Award decision date
24 December 2025
Date assessment summaries were sent to tenderers
29 December 2025
Standstill period
- End: 9 January 2026
- 8 working days
Earliest date the contract will be signed
9 February 2026
Contract dates (estimated)
- 1 March 2026 to 28 February 2030
- Possible extension to 28 February 2031
- 5 years
Description of possible extension:
One optional 12-month extension
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
Calderdale and Huddersfield NHS Foundation Trust given the option to join the contract cycle, to be coterminous with Bradford Teaching Hospitals NHS Foundation Trust and Airedale NHS Foundation Trust
CPV classifications
- 64112000 - Postal services related to letters
Contract 3
Supplier
Contract value
- £575,200 excluding VAT
- £690,240 including VAT
Above the relevant threshold
Award decision date
24 December 2025
Date assessment summaries were sent to tenderers
29 December 2025
Standstill period
- End: 9 January 2026
- 8 working days
Earliest date the contract will be signed
9 February 2026
Contract dates (estimated)
- 1 March 2026 to 28 February 2030
- Possible extension to 28 February 2031
- 5 years
Description of possible extension:
One optional 12-month extension
Main procurement category
Goods
Options
The right to additional purchases while the contract is valid.
Calderdale and Huddersfield NHS Foundation Trust given the option to join the contract cycle, to be coterminous with Bradford Teaching Hospitals NHS Foundation Trust and Airedale NHS Foundation Trust
CPV classifications
- 48611000 - Database software package
Information about tenders
- 4 tenders received
- 3 tenders assessed in the final stage:
- 3 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 3 suppliers awarded contracts
- 0 suppliers unsuccessful (details included for contracts over £5 million)
Submission
Submission type
Tenders
Procedure
Procedure type
Competitive flexible procedure
Suppliers
Oracle Corporation UK Ltd
- Companies House: 01782505
Oracle Parkway Thames Valley Park
Reading
RG6 1RA
United Kingdom
Region: UKJ11 - Berkshire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 3
Xerox Ltd
- Companies House: 00330754
Building 4 Uxbridge Business Park
Uxbridge
UB8 1DH
United Kingdom
Email: uxb.bidteam@xerox.com
Region: UKJ13 - Buckinghamshire CC
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2
Zesty Limited
- Companies House: 08294659
Induction Healthcare UK Ltd (Vitalhub UK on behalf of Zesty Ltd) 2 Stone Buildings Lincoln's Inn
London
WC2A 3TH
United Kingdom
Email: mike.sanders@vitalhub.com
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authorities
Bradford Teaching Hospitals NHS Foundation Trust
- Public Procurement Organisation Number: PMJZ-5573-HMPZ
Bradford Royal Infirmary
Bradford
BD9 6RJ
United Kingdom
Contact name: Megan Schatz
Email: megan.schatz@bthft.nhs.uk
Region: UKE41 - Bradford
Organisation type: Public authority - central government
Airedale NHS Foundation Trust
- Public Procurement Organisation Number: PWVB-9664-WPWP
Skipton Road
Kieghley
BD20 6TD
United Kingdom
Region: UKE41 - Bradford
Organisation type: Public authority - central government
Calderdale and Huddersfield NHS Foundation Trust
- Public Procurement Organisation Number: PRVB-1661-VNRY
Trust HQ, Acre Street, Lindley
Huddersfield
HD3 3EA
United Kingdom
Region: UKE44 - Calderdale and Kirklees
Organisation type: Public authority - central government