Scope
Reference
DN772241
Description
Bristol City Council (BCC) and Bath and North East Somerset (B&NES) council (the Customer) are commissioning this Home Improvement Agency (HIA) service.
The overall aim of the HIA service is to enable mainly older adults and disabled people throughout Bristol and B&NES to continue to live as independently as possible, for as long as possible, in their own homes.
There are four key elements to this service:
• Outcome focused aids, housing maintenance and adaptation services to enable people to live independently at home
• Hospital Discharge services to enable people to be discharged from hospital
• Information, advice and signposting services
• Hoarding support services (Bristol only)
Contract 1. Home Improvement Agency
Supplier
Contract value
- £4,609,430 excluding VAT
- £5,531,316 including VAT
Above the relevant threshold
Date signed
5 December 2025
Contract dates
- 5 December 2025 to 30 November 2028
- Possible extension to 30 November 2030
- 4 years, 11 months, 27 days
Description of possible extension:
Extensions to be let on a 1+1 basis, from 2028 - 2030
Main procurement category
Services
CPV classifications
- 50000000 - Repair and maintenance services
- 85100000 - Health services
- 98513310 - Home-help services
Contract locations
- UK - United Kingdom
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Number of Information and Advice responses resolved | Defined as a completed resolution to a query for Information and Advice from the initial point of contact through to full successful recorded resolution. Does not include web hits. |
1 months |
| Number of Hoarding Support Service Information and Advice responses resolved | Defined as a completed resolution to a query related to the Hoarding Support service from the initial point of contact through to full successful recorded resolution. Does not include web hits. |
1 months |
| Number of Handyperson Enquiries resolved | Defined as a completed resolution to a query related to a Handyperson job from the initial point of contact through to full successful recorded resolution. Does not include web hits. |
1 months |
| Number of Independent Living Handyperson Jobs completed | Defined as providing a completed handyperson independent living job to a service user. This may include but is not limited to installing grab rails, supplying and fitting a keysafes, minor household... |
1 months |
| Number of Integrated Casework and technical support cases completed | Defined as completed casework job in relation to the following: 1. LA grant funded work including Disabled Facilities Grants (DFG) 2. Lendology CIC loan funded work 3. Fully client funded work |
1 months |
| Number of Project Managed Home Improvement Cases completed | Defined as completed casework job in relation to the following, but not limited to: Lendology Home Loan drawdown, essential repairs or improvement grants and DAA cases. Agency fees can be charged on... |
1 months |
| Number of Home from Hospital Discharge related Handyperson Jobs completed | Defined as providing a completed Home from Hospital Handyperson job to a service user. Such as, but not limited to installation of grab rails, mop-stick handrails to stairs, key safes installation,... |
1 months |
| Number of Home from Hospital Cases completed | Defined as providing a completed Home from Hospital Casework job to a service user, to support safe discharge from hospital. This will predominantly include the deep cleaning of homes, decluttering of... |
1 months |
| Number of Hoarding Support Cases completed | Defined as providing a completed Hoarding Support service for a service user. Providing person centred 1-2-1 support for motivated homeowners and private tenants who need practical and emotional... |
1 months |
Signed contract documents
HIA Final 001 redacted.pdf
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
WE Care & Repair Limited
- Mutuals Public Register: 25479R
- Public Procurement Organisation Number: PDQW-2947-VHTY
5 Hide Market, Waterloo West Street, St. Philips
Bristol
BS2 0PL
United Kingdom
Email: info@wecr.org.uk
Website: http://wecr.org.uk
Region: UKK11 - Bristol, City of
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 1. Home Improvement Agency
Contracting authorities
Bristol City Council
- Public Procurement Organisation Number: PWXH-3837-PDTD
City Hall, College Green
Bristol
BS1 5TR
United Kingdom
Email: procurement.support@bristol.gov.uk
Website: http://www.bristol.gov.uk
Region: UKK11 - Bristol, City of
Organisation type: Public authority - sub-central government
Bath & North East Somerset Council
- Public Procurement Organisation Number: PLVH-3287-JWJV
The Guildhall
Bath
BA1 5AW
United Kingdom
Email: procurement@bathnes.gov.uk
Region: UKK12 - Bath and North East Somerset, North Somerset and South Gloucestershire
Organisation type: Public authority - sub-central government