Scope
Reference
HAC6053
Description
This project aims to provide specialist services to support people rough sleeping in Tower Hamlets. Rough sleeping remains a complex social challenge within Tower Hamlets, across London and indeed nationally. Available data indicates figures will continue to rise locally, with demand for services meaning people spend longer on the streets. This increases risks of harm to individuals and communities through anti-social behaviour, complex safeguarding concerns, public health matters and violence. It is therefore essential to have responsive, assertive and professional support services which are strategically aligned with the borough's aim to make rough sleeping rare, brief and non-recurrent, as outlined in the new Homelessness and Rough Sleeping Strategy 2024-29. These services will lead the efforts to drive down rough sleeping and ensure people do not return to the streets once accommodated. The estimated value of this contract is subject to funding approval.
Lot 1. Enhanced Rough Sleeping Outreach Service
Description
The London Borough of Tower Hamlets (LBTH) is driven by the vision of positively improving the quality of life of vulnerable socially excluded people. They are committed to ensure that rough sleeping is prevented wherever possible and, where it cannot be prevented, it is rare, brief and non-recurring.For over 20 years, the council has commissioned a rough sleeping street outreach service. During this time, thousands of individuals have been identified, assessed, and supported through tailored action plans. The service has successfully achieved many move from the streets into temporary or permanent accommodation, while working with partners to ensure that clients sustain their homes and have opportunities to improve their health and well-being.This document is the specification for the delivery of an Enhanced Rough Sleeping Outreach Service (EROS) in London Borough of Tower Hamlets.The overarching aim of the Service is to support individuals who are rough sleeping in Tower Hamlets by responding to alerts of new rough sleepers, conducting assessments, and providing casework that engages both statutory and non-statutory services to ensure a holistic response to client needs. This is with the aim of supporting individuals to access suitable and appropriate accommodation and move them away from rough sleeping for good.This specification shall form part of the legal basis for the provision of the service for the contractual period of 4 years. It describes in detail the services to be delivered. It sets out the principles, requirements, activities, outcomes and monitoring for the Service that are expected to be achieved over the Service contract period. It is expected that services will be subject to review, change and innovate over the course of their delivery.The successful bidder shall need to commence the new service 01st April 2026.
Lot 2. Advice and Support Services
Description
The London Borough of Tower Hamlets (LBTH) is driven by the vision of positively improving the quality of life of vulnerable socially excluded people. They are committed to ensure that rough sleeping is prevented wherever possible and, where it cannot be prevented, it is rare, brief and non-recurring.The council has commissioned a form of an Advice and Support Service, aimed at supporting individuals sleeping rough and those at risk of rough sleeping, for over 15 years. Previously it has been incorporated into a broader resource centre model, but this contract is now solely for the Advice and Support element.The Advice and Support Service, which must be delivered from an inclusive and appropriate building, is an assessment and referral service with a specific focus on achieving accommodation and reconnection outcomes. It also connects people sleeping rough with physical and mental health care, substance use treatment, harm reduction services, employment opportunities, and peer mentoring.
Contract 1. HAC6053 Core Rough Sleeping Services Lot 1 EROS
Lots
Lot 1. Enhanced Rough Sleeping Outreach Service
Supplier
Contract value
- £5,920,000 excluding VAT
- £7,400,000 including VAT
Above the relevant threshold
Award decision date
23 December 2025
Date assessment summaries were sent to tenderers
23 December 2025
Standstill period
- End: 9 January 2026
- 10 working days
Earliest date the contract will be signed
1 March 2026
Contract dates (estimated)
- 1 April 2026 to 31 March 2030
- 4 years
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UK - United Kingdom
Contract 2. HAC6053 Core Rough Sleeping Services Lot 2 Advice Support Service
Lots
Lot 2. Advice and Support Services
Supplier
Contract value
- £1,504,000 excluding VAT
- £1,880,000 including VAT
Above the relevant threshold
Award decision date
23 December 2025
Date assessment summaries were sent to tenderers
23 December 2025
Standstill period
- End: 9 January 2026
- 10 working days
Earliest date the contract will be signed
1 March 2026
Contract dates (estimated)
- 1 April 2026 to 31 March 2030
- 4 years
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UK - United Kingdom
Information about tenders
Lot 1. Enhanced Rough Sleeping Outreach Service
- 3 tenders received
- 3 tenders assessed in the final stage:
- 3 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 2 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Lot 2. Advice and Support Services
- 2 tenders received
- 2 tenders assessed in the final stage:
- 2 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 1 supplier unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Special regime
Light touch
Suppliers
Frontiermind AI
- Public Procurement Organisation Number: PTTP-6376-PRMZ
128 City Road, London
London
EC1V 2NX
United Kingdom
Region: UKI43 - Haringey and Islington
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Providence Row Charity
- Public Procurement Organisation Number: PDNV-4568-ZQBJ
The Dellow Centre, 3 Thomas More Square,
London
E1 7SA
United Kingdom
Email: krigden@providencerow.org.uk
Region: UKI42 - Tower Hamlets
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: Yes
Public service mutual: No
Contract 2. HAC6053 Core Rough Sleeping Services Lot 2 Advice Support Service
SPEAR
- Public Procurement Organisation Number: PWHT-1489-YTDW
89 Heath Road Twickenham
Middlesex
TW1 4AW
United Kingdom
Region: UKI75 - Hounslow and Richmond upon Thames
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
St Mungo's Housing Association
- Public Procurement Organisation Number: PQMP-1374-QTVM
5th Floor, 3 Thomas More Square,
London,
E1W 1WY
United Kingdom
Email: stmungos@stmungos.com
Region: UKI42 - Tower Hamlets
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: Yes
Public service mutual: Yes
Contract 1. HAC6053 Core Rough Sleeping Services Lot 1 EROS
Contracting authority
Tower Hamlets
- Public Procurement Organisation Number: PQBL-2673-MVYG
Tower Hamlets Town Hall
London
E1 1BJ
United Kingdom
Contact name: Ms Joanne Spree
Telephone: +442073645000
Email: joanne.spree@towerhamlets.gov.uk
Website: http://www.towerhamlets.gov.uk
Region: UKI42 - Tower Hamlets
Organisation type: Public authority - sub-central government