Section one: Contracting authority
one.1) Name and addresses
NHS Norfolk and Waveney Integrated Care Board
8th Floor, County Hall, Martineau Lane
Norwich
NR1 2DH
Contact
Claire Pickard
Country
United Kingdom
Region code
UKH15 - Norwich and East Norfolk
Internet address(es)
Main address
https://www.improvinglivesnw.org.uk/
Buyer's address
https://www.improvinglivesnw.org.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Primary Medical Services at Norwich Health Centre, Beechcroft and Old Palace surgeries, Walk-in-Centre and Inclusion Health Hub in Norwich.
Reference number
AG25501
two.1.2) Main CPV code
- 85121100 - General-practitioner services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS Norfolk & Waveney Integrated Care Board intends to award the following providers for the following services:
• Lot 1 - General Medical Services under a GMS Contract at Norwich Health Centre (main practice site at Norwich Health Centre and branch sites at Beechcroft Surgery and Old Palace Medical practice) to be awarded to Chilvers & McCrea Limited.
• Lot 2 - Alternative Provider Medical Services under an APMS contract at the Walk-in-Centre in Norwich to be awarded to Chilvers & McCrea Limited.
• Lot 3 -Alternative Provider Medical Services under an APMS contract at the Inclusion Health Hub in Norwich to be awarded to OneMedicare T/A One Primary Care LLP.
The service commencement dates for all three contracts is 1st April 2026.
Representations by providers must be made to the relevant authority by Midnight on 8th January 2026.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £4,270,825
two.2) Description
two.2.1) Title
C. Lot 1 Specific Questions - Norwich Health Centre
Lot No
1
two.2.2) Additional CPV code(s)
- 85121100 - General-practitioner services
two.2.3) Place of performance
NUTS codes
- UKH15 - Norwich and East Norfolk
two.2.4) Description of the procurement
NHS Norfolk & Waveney Integrated Care Board intends to award a General Medical Services (GMS) contract to Chilvers & McCrea Limited for the provision of primary medical services and other services at Norwich Health Centre in Norwich and branch surgeries in Beechcroft and Old Palace Road following a robust Competitive Process.
This will be a General Medical Services (GMS) contract held in perpetuity and the service commencement date is Wednesday 1st April 2026.
The annual contract value will be £1,973,360
This is an existing service and has been awarded to a new provider.
Please note in terms of the awarded contract value advertised, this is a General Medical Services (GMS) contract held in perpetuity so the figure of £1,973,360 is based on the per annum amount.
two.2.5) Award criteria
Quality criterion - Name: Key Criteria 1: Quality and Innovation / Weighting: 30
Quality criterion - Name: Key Criteria 2: Value: / Weighting: 20
Quality criterion - Name: Key Criteria 3: Integration, Collaboration and Service Sustainability / Weighting: 20
Quality criterion - Name: Key Criteria 4: Improving Access, Reducing Health Inequalities and Facilitating Choice / Weighting: 20
Quality criterion - Name: Key Criteria 5: Social Value / Weighting: 10
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
D. Lot 2 Specific Questions - Walk-in-Centre
Lot No
2
two.2.2) Additional CPV code(s)
- 85121100 - General-practitioner services
two.2.3) Place of performance
NUTS codes
- UKH15 - Norwich and East Norfolk
Main site or place of performance
Norwich Walk in Centre, Rouen House, Rouen Road, Norwich, NR1 1RB
two.2.4) Description of the procurement
NHS Norfolk & Waveney Integrated Care Board intends to award a Alternative Provider Medical Services (APMS) contract to Chilvers & McCrea Limited for the provision of primary medical services at the Walk-in-Centre in Norwich following a robust Competitive Process.
The service commencement date is Wednesday 1st April 2026 and the contract will be for a duration of 3 years with the option to extend for up to a further 2 years until 31 March 2031.
The annual contract value will be £1,844,233
This is an existing service and has been awarded to a new provider.
two.2.5) Award criteria
Quality criterion - Name: Key Criteria 1: Quality and Innovation / Weighting: 30
Quality criterion - Name: Key Criteria 2: Value / Weighting: 20
Quality criterion - Name: Key Criteria 3: Integration, Collaboration and Service Sustainability / Weighting: 20
Quality criterion - Name: Key Criteria 4: Improving Access, Reducing Health Inequalities and Facilitating Choice / Weighting: 20
Quality criterion - Name: Key Criteria 5: Social Value / Weighting: 10
Price - Weighting: 0
two.2.11) Information about options
Options: Yes
Description of options
The contract will be for a duration of 3 years with the option to extend for up to a further 2 years.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
E. Lot 3 Specific Questions - Inclusion Health Hub
Lot No
3
two.2.2) Additional CPV code(s)
- 85121100 - General-practitioner services
two.2.3) Place of performance
NUTS codes
- UKH15 - Norwich and East Norfolk
Main site or place of performance
Under 1 Roof, Westwick Street, Norwich, NR2 4SZ
two.2.4) Description of the procurement
NHS Norfolk & Waveney Integrated Care Board intends to award a Alternative Provider Medical Services (APMS) contract to OneMedicare T/A One Primary Care LLP for the provision of primary medical services at the Inclusion Health Hub in Norwich following a robust Competitive Process.
The service commencement date is Wednesday 1st April 2026 and the contract will be for a duration of 3 years with the option to extend for up to a further 2 years until 31 March 2031.
The annual contract value will be £453,232
This is an existing service and has been awarded to a new provider.
two.2.5) Award criteria
Quality criterion - Name: Key Criteria 1: Quality and Innovation / Weighting: 30
Quality criterion - Name: Key Criteria 2: Value / Weighting: 20
Quality criterion - Name: Key Criteria 3: Integration, Collaboration and Service Sustainability / Weighting: 20
Quality criterion - Name: Key Criteria 4: Improving Access, Reducing Health Inequalities and Facilitating Choice / Weighting: 20
Quality criterion - Name: Key Criteria 5: Social Value / Weighting: 10
Price - Weighting: 0
two.2.11) Information about options
Options: Yes
Description of options
The contract will be for a duration of 3 years with the option to extend for up to a further 2 years.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-048042
Section five. Award of contract
Lot No
1
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
18 December 2025
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Chilvers and McCrea Limited
Prospect House, 108 High Street
Great Missenden
HP16 0BG
Country
United Kingdom
NUTS code
- UKJ13 - Buckinghamshire CC
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £1,973,360
Total value of the contract/lot: £1,973,360
Section five. Award of contract
Lot No
2
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
18 December 2025
five.2.2) Information about tenders
Number of tenders received: 6
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Chilvers and McCrea Limited
Prospect House, 108 High Street
Great Missenden
HP16 0BG
Country
United Kingdom
NUTS code
- UKJ13 - Buckinghamshire CC
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £1,844,233
Total value of the contract/lot: £1,844,233
Section five. Award of contract
Lot No
3
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
18 December 2025
five.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
One Medicare t/a OnePrimaryCare LLP
The Business Centre, Bank Top Farm, Black Hill Road
Otley
LS21 1PY
Country
United Kingdom
NUTS code
- UKE4 - West Yorkshire
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £453,232
Total value of the contract/lot: £453,232
Section six. Complementary information
six.3) Additional information
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act Regulations 2023 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by Midnight on 8th January 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.
Written representations need to be sent via the Atamis e-tendering portal, Project Reference: C375914: COMPETITIVE: Norwich Health Centre, Walk-in-Centre & Inclusion Health Hub.
The evaluation panel completed individual evaluations for assigned questions and took part in moderation to agree and finalise scores and rationales. The panel comprised:
• Norfolk and Waveney Integrated Care Board: Deputy medical director and representatives from Primary Care Commissioning team, Norwich Place team, Nursing & Quality team, Finance team, Estates team, Workforce, Health inequalities team, Meds management and digital team ; and
• A senior clinician from a neighbouring Integrated Care Board.
The award decision makers: Primary Care Commissioning Committee.
At the outset of the process, two individuals declared potential conflicts, having both worked for the incumbent provider in the past, these two individuals took no further part in the procurement.
A further five individuals declared potential conflicts, of these four were deemed not relevant as the organisations involved did not bid for the tender opportunity and the fifth one was deemed safe to carry on following guidance from N&W ICB Corporate Governance team.
The Basic Selection Criteria Questions were Pass/Fail and the weightings for the Key Criteria Questions were as follows and were scored on a 0-5 scoring mechanism;
Key Criteria 1: Quality and Innovation 30.00%
Key Criteria 2: Value: 20.00% (Plus 1 Pass/Fail Question)
Key Criteria 3: Integration, Collaboration and Services Sustainability: 20.00%
Key Criteria 4: Improving Access, Reducing Health Inequalities and Facilitating Choice: 20.00%
Key Criteria 5: Social Value: 10.00%
The preferred Providers were awarded the contract based on the highest overall weighted score for Key Criteria and meeting all of the Basic Selection Criteria.
six.4) Procedures for review
six.4.1) Review body
NHS England Independent Patient Choice and Procurement Panel
London
London
SE1 8UG
Country
United Kingdom
Internet address
six.4.2) Body responsible for mediation procedures
NHS Arden and Greater East Midlands Commissioning Support Unit
Cardinal Square, 10 Nottingham Road
Derby
DE1 3QT
Country
United Kingdom
Internet address
https://www.ardengemcsu.nhs.uk/
six.4.4) Service from which information about the review procedure may be obtained
NHS Arden and Greater East Midlands Commissioning Support Unit
Cardinal Square, 10 Nottingham Road
Derby
DE1 3QT
Country
United Kingdom