Section one: Contracting authority/entity
one.1) Name and addresses
NHS NORFOLK AND WAVENEY INTEGRATED CARE BOARD
8th Floor, County Hall, Martineau Lane
Norwich
NR12DH
nwicb.contractsandprocurement@nhs.net
Country
United Kingdom
Region code
UKH15 - Norwich and East Norfolk
NHS Organisation Data Service
26A
Internet address(es)
Main address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Enhanced Recovery Worker Service
Reference number
2526-089
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.1.4) Short description
The service was originally awarded following an Expression of Interest. The Recovery Workers are first contact practitioners and referral is made from care navigators within the PCN. An initial face to face meeting with the service user establishes their goals regarding support and establishes the recovery journey for each individual, following the biopsychosocial model. The service operates during standard PCN network operating hours and also supports family and carers by providing advice.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2025/S 000-030919
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
VI.3
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This is a Provider Selection Regime (PSR) intention to award notice. This award is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by 19/06/2025.
This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.
Written representations should be sent to this email address:
nwicb.contractsandprocurement@nhs.net
This Direct Award C decision was agreed by the Norfolk & Waveney ICB Executive Management Team on 14/03/2025 and formally approved by ICB Executive Director of Finance on 09/06/2025.
All individuals involved in the review and assessment of this award were required to complete declarations of interest. These declarations were thoroughly reviewed to ensure transparency and compliance with regulatory requirements.
No material conflicts of interest were identified during this process.
Key Criteria were weighted as follows:
Quality and innovation - 30%
Value - 20%
Integration, collaboration and service sustainability - 15%
Improving access, reducing health inequalities and facilitating choice - 30%
Social Value - 5%
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This contract has now been formally awarded under the PSR Direct Award Process C and was signed by Norfolk & Waveney ICB & provider on 19/12/2025.