Scope
Reference
MBC000607
Description
Service Designer/Customer Portal/Staff Portal
Customer Service Hub (UK/EU) - up to 15 users
Customer Service Hub Additional Users (Tier 1) - 65 users
Customer Service Queuing
Contract 1
Supplier
Contract value
- £209,166 including VAT
Below the relevant threshold
Date signed
18 December 2025
Contract dates
- 1 February 2026 to 1 February 2028
- 2 years, 1 day
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKC12 - South Teesside
Procedure
Procedure type
Below threshold - without competition
Supplier
GRANICUS-FIRMSTEP LIMITED
- Companies House: 04283951
- Public Procurement Organisation Number: PJJY-8811-PLBX
Ground Floor 3 Wellbrook Court
Cambridge
CB3 0NA
United Kingdom
Email: uksalesteam@granicus.com
Website: https://granicus.com/uk/
Region: UKH12 - Cambridgeshire CC
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1
Contracting authority
Middlesbrough Council
- Public Procurement Organisation Number: PLJH-5252-HJDM
PO Box 500
Middlesbrough
TS1 9FT
United Kingdom
Email: procurement@middlesbrough.gov.uk
Website: http://www.middlesbrough.gov.uk
Region: UKC12 - South Teesside
Organisation type: Public authority - sub-central government