Section one: Contracting authority
one.1) Name and addresses
East Suffolk and North Essex NHS Foundation Trust
Colchester District General Hospital,Turner Road
COLCHESTER
CO4 5JL
Contact
Commissioning
Country
United Kingdom
Region code
UKH14 - Suffolk
Internet address(es)
Main address
Buyer's address
one.3) Communication
Additional information can be obtained from the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://atamis-1928.my.site.com/s/Welcome
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Advice and Support Coordination Workers
two.1.2) Main CPV code
- 85323000 - Community health services
two.1.3) Type of contract
Services
two.1.4) Short description
Advice and Support Coordination Workers
two.1.5) Estimated total value
Value excluding VAT: £108,712
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKH14 - Suffolk
two.2.4) Description of the procurement
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks on 19 December 2025 is the start of the standstill period. Representations by providers must be made to decision makers by 6 January 2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR
two.2.14) Additional information
2.The contract title and reference.
Title: REACT Advice and support coordination workers, Ipswich Citizens Advice.
Reference: ESNEFT3037
3.The name and address of the registered office or principal place of business of the provider to whom an award is to be made.
Ipswich Citizens Advice
Registered office address:
19 Tower Street, Ipswich, Suffolk, IP1 3BE
Company number: 3438957
Charity Registration number: 1064862
4.A description of the relevant health care services to which the contract relates, including the most relevant CPV code
Description – Advice and Support Services
CPV Code – 85323000-9 - Community health services, but only in respect of community health services which are delivered to individuals
5.The approximate lifetime value of the contract.
£108,712 (incl VAT) per annum
6.Details of the award decision-makers.
Key Individuals - East Suffolk and North Essex NHS Foundation Trust (ESNEFT)
Service Lead - REACT
7.A statement explaining the award decision-makers’ reasons for selecting the chosen provider, with reference to the key criteria.
Key Criteria:
1. Quality and Innovation – The provider has consistently delivered high-quality social prescribing interventions, evidenced any positive patient feedback and strong engagement with REACT clinicians. They have introduced innovative approaches such as digital referral pathways and proactive outreach for vulnerable patients. Performance against KPIs (e.g., referral turnaround times and patient satisfaction) has been strong with no complaints and high compliance with safeguarding standards.
2. Value – The provider has delivered significant value under the current contract by addressing social determinants of health, reducing escalation of issues that often lead to clinical interventions. Evidence of cost-effectiveness: interventions prevent unnecessary hospital use and improve patient quality of life. Strong integration with REACT and community partners ensures efficient use of resources and maximizes impact per pound spent. Positive feedback and outcome data support the provider’s ability to deliver high-value services.
3. Integration, collaboration, and service sustainability – The provider has demonstrated strong integration with REACT and community partners, ensuring seamless referral pathways and holistic patient support. Collaboration is evident through joint case management and participation in multidisciplinary meetings. The service has maintained continuity despite workforce challenges, showing resilience and commitment to patient care. Current delivery aligns with ICS priorities and supports system-wide objectives for admission avoidance and population health improvement
4. Improving access, reducing health inequalities, and facilitating choice – The provider has demonstrated strong commitment to improving access through flexible referral pathways and outreach to hard-to-reach populations. Evidence of reducing health inequalities includes targeted support for individuals facing financial hardship, housing insecurity, and social isolation. Patient choice is facilitated through tailored interventions and collaborative care planning, ensuring services reflect individual needs and preferences. Positive feedback and engagement metrics confirm the provider’s effectiveness in promoting equity and choice
5. Social Value – Delivered timely and effective social prescribing support, reducing GP workload and hospital admissions. Provided community-based interventions that improve patient confidence and independence. Maintained strong local partnerships, ensuring advice and support are accessible. Evidence: Positive feedback from REACT referrals, consistent engagement metrics, and collaborative working with health teams
two.3) Estimated date of publication of contract notice
19 December 2025
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes