Scope
Reference
WS2679301535
Description
This requirement is for the provision of catering, hub and hospitality services across TfL's four Head Office locations. Palestra, Pier Walk, Endeavour Square, and Ashfield House.
This requirement is intended to ensure uninterrupted catering services for a period of nine months while TfL undertakes a comprehensive procurement exercise to establish a future consolidated catering contract. The interim arrangement will maintain service continuity and mitigate any operational risks during the transition to the new contract
Contract 1. TfL Head Office Catering 2025-26
Supplier
Contract value
- £1,551,420 excluding VAT
- £1,861,704 including VAT
Above the relevant threshold
Date signed
4 December 2025
Contract dates
- 9 December 2025 to 31 August 2026
- 8 months, 23 days
Main procurement category
Services
CPV classifications
- 55500000 - Canteen and catering services
Contract locations
- UKI - London
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Customer Satisfaction | To ensure a high level of customer service from the supplier. The assessment will be made against customer service Feedback Measures criteria set out in contract. |
3 months |
| Planned Service Delivery | To ensure that activities are carried out in accordance with the specification and to a high level. |
1 months |
| Contract Innovation and Efficiency | To provide on-going innovation and efficiencies throughout the duration of the Contract. |
3 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
- Single supplier - technical reasons
- Additional or repeat goods, services or works - extension or partial replacement
This direct award to the existing supplier is essential to ensure continuity of service while TfL conducts a compliant procurement process for a future consolidated catering contract. Additional time was required to develop a robust specification for an integrated catering solution that streamlines service delivery and delivers efficiencies, which necessitated this interim direct award.
Supplier
GRAYSONS HOSPITALITY LIMITED
- Companies House: 07403174
- Public Procurement Organisation Number: PQNL-4371-MYRY
Office 202, Floor 2, The Lighthouse, 1 Kings Cross Bridge
London
N1 9NW
United Kingdom
Email: michelle.nash@graysons.com
Website: https://graysons.com/
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. TfL Head Office Catering 2025-26
Contracting authority
Transport for London
- Public Procurement Organisation Number: PHMT-6197-NWNZ
5 Endeavour Square
London
E20 1JN
United Kingdom
Region: UKI41 - Hackney and Newham
Organisation type: Public authority - central government