Section one: Contracting authority
one.1) Name and addresses
Cunninghame Housing Association Ltd
Quayside Offices,, Marina Quay, Dock Road
Ardrossan
KA22 8DA
Contact
John McIntyre
Telephone
+44 1294468360
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
http://www.cunninghame-housing.org/
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA15444
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.publiccontractsscotland.gov.uk/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://www.publiccontractsscotland.gov.uk/
one.4) Type of the contracting authority
Other type
Housing Association
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Telephony with integrated Contact Centre capabilities
Reference number
CHA Telephony
two.1.2) Main CPV code
- 64200000 - Telecommunications services
two.1.3) Type of contract
Services
two.1.4) Short description
Replacement Telephony system including contact centre capabilities.
two.1.5) Estimated total value
Value excluding VAT: £100,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 64200000 - Telecommunications services
two.2.3) Place of performance
NUTS codes
- UKM93 - East Ayrshire and North Ayrshire mainland
Main site or place of performance
South West Scotland (HQ based in Ardrossan)
two.2.4) Description of the procurement
The scope of this tender includes:
Replacement of the existing Mitel telephony and contact centre systems.
Migration to a fully cloud-based telephony platform.
Provision of call recording, call reporting, and basic call centre functionality for all 150 users.
Integration with business systems Rubixx Housing Management System & Microsoft).
Support for multisite operations.
Ongoing support, maintenance, and business continuity services.
A hosted platform geographically located to comply with GDPR regulations.
Please refer to the full requirements on the Invitation to Tender document attached as an additional document.
two.2.5) Award criteria
Quality criterion - Name: Quality of response to requirements / Weighting: 40
Quality criterion - Name: Implementation, Account and contract management / Weighting: 20
Quality criterion - Name: Pricing / Weighting: 40
Price - Weighting: 40%
two.2.6) Estimated value
Value excluding VAT: £100,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
Ongoing provision after initial 5 year term to be negotiated.
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
Options for one-off costs for handsets (deskphones), headsets if required in year 1 to be shared.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
Bidders will be required to provide 2 examples of similar type projects, within the last 3 years that demonstrate that they have the relevant experience to deliver the works. This will only include Client name, contract sum, start & completion date & Project summary details.
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.2) Conditions related to the contract
three.2.2) Contract performance conditions
To be discussed and agreed as part of the contract award process.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
20 January 2026
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 31 March 2026
four.2.7) Conditions for opening of tenders
Date
21 January 2026
Local time
8:00am
Place
Quayside Offices, Dock Road, Ardrossan, KA22 8DA.
Information about authorised persons and opening procedure
Using the PCS portal. John McIntyre, Claire Davidson, Mark Workman.
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=819037.
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
(SC Ref:819037)
Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=819037
six.4) Procedures for review
six.4.1) Review body
Ayr Sherrif Court
Sherrif Court House, Wellington Square
Ayr
Telephone
+44 1292292200
Country
United Kingdom