Scope
Description
Wolverhampton City Council are conducting a Preliminary Market Engagement for Telecare Services.
Telecare is a preventative service designed to support independent living by providing remote monitoring and emergency response solutions. It enables individuals, particularly older adults and those with vulnerabilities to remain safely in their own homes, reducing reliance on more intensive care services. In Wolverhampton, this is primarily delivered through the provision of personal alarms and pendants connected to an Alarm Receiving Centre (ARC), complemented by a 24-hour physical response service commissioned separately.
The Council is engaging with the market to understand:
• The capability of providers to deliver all or part of the Telecare service.
• Innovative approaches and technologies that can overcome current challenges.
• Potential business models and indicative costs for market-led delivery.
• Opportunities for integration with wider assistive technology ecosystems.
Contract dates (estimated)
- 1 July 2026 to 30 June 2029
- 3 years
Main procurement category
Services
CPV classifications
- 35112000 - Rescue and emergency equipment
- 72000000 - IT services: consulting, software development, Internet and support
- 85000000 - Health and social work services
Contract locations
- UKG39 - Wolverhampton
Engagement
Engagement deadline
16 January 2026
Engagement process description
Pre market engagement published via the ProActis Portal, this can be found on the following link: www.wolverhamptontenders.com. Suppliers who would like to participate should complete the questionnaire found within the relevant link and upload as a response to the question found within the "Market Warming" section.
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Contracting authority
Wolverhampton City Council
- Public Procurement Organisation Number: PVBV-7568-LBLL
Civic Centre, St Peter's Square
Wolverhampton
WV1 1SH
United Kingdom
Region: UKG39 - Wolverhampton
Organisation type: Public authority - sub-central government