Section one: Contracting authority
one.1) Name and addresses
West Midlands Ambulance Service University NHS Foundation Trust
Waterfront Business Park, Waterfront Way
Brierley Hill
DY5 1LX
Contact
Sharon Wilson
mb-purchasingandcontractshelpdeskmailbox@wmas.nhs.uk
Country
United Kingdom
Region code
UKG3 - West Midlands
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Interpreter Services
Reference number
0748-25-W
two.1.2) Main CPV code
- 79540000 - Interpretation services
two.1.3) Type of contract
Services
two.1.4) Short description
Telephone Interpreter Services for 999 call takers and/or paramedic attending a patient.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £107,542.35
two.2) Description
two.2.2) Additional CPV code(s)
- 79530000 - Translation services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Telephone Interpreter Services for 999 call takers and/or paramedic attending a patient.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Award of a contract without prior publication of a call off competition in the cases listed below
The procurement falls outside scope of the regulations
Explanation:
Awarded via ESPO Language Services Framework 402_24 Lot 4a Remote Interpretation Services Telephone
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-031021
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 December 2025
five.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Language Line Limited T/A Language Line Solutions
5th Floor Queen Elizabeth House 4 St Dunstan's Hill London
40 Bank Street
EC3R 8AD
Country
United Kingdom
NUTS code
- UKK - South West (England)
National registration number
04823110
Internet address
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £172,000
Lowest offer: £107,542.35 / Highest offer: £174,393 taken into consideration
Section six. Complementary information
six.3) Additional information
ESPO Language Services Framework 402_24 Lot 4a Remote Interpretation Services Telephone
six.4) Procedures for review
six.4.1) Review body
West Midlands Ambulance Service University NHS Foundation Trust
Waterfront Business Park, Waterfront Way
Brierley Hill
DY5 1LX
Country
United Kingdom
Internet address
six.4.2) Body responsible for mediation procedures
West Midlands Ambulance Service University NHS Foundation Trust
Waterfront Business Park, Waterfront Way
Brierley Hill
DY5 1LX
Country
United Kingdom