Scope
Reference
DN799696
Description
Rochdale Boroughwide Housing (RBH) is responsible for providing an emergency out of hours repair service to its customers, which is accessible, efficient, and effective.
Service to be Provided:
Call handling of repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays & RBH closure days (Christmas Period approximately the 24th Dec 3pm to 8am on the first working day in the New Year PLUS 10 additional days to be agreed per year).
Total value (estimated)
- £495,878.40 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2027
- Possible extension to 31 March 2028
- 2 years
Description of possible extension:
1 x 12 month extension available
Main procurement category
Services
CPV classifications
- 79512000 - Call centre
Contract locations
- UKD - North West (England)
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
13 January 2026, 5:00pm
Tender submission deadline
16 January 2026, 5:00pm
Submission address and any special instructions
Please register your interest on The Chest portal.
Please go to www.the-chest.org.uk to access the tender documentation.
Please can all correspondence relating to the ITT be communicated via The Chest portal's messaging service.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
9 February 2026
Recurring procurement
Publication date of next tender notice (estimated): 1 October 2028
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Quality | Quality | 50% |
| Price | Price | 45% |
| Social Value | Quality | 5% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
ROCHDALE BOROUGHWIDE HOUSING LIMITED
- Companies House: IP031452
- Charity Commission (England and Wales): 31452 R
- Public Procurement Organisation Number: PHLB-2332-YGZR
Unique Enterprise Centre
Rochdale
OL16 2UP
United Kingdom
Contact name: RBH Procurement
Email: rbh.procurement@rbh.org.uk
Region: UKD37 - Greater Manchester North East
Organisation type: Public authority - sub-central government