Scope
Reference
DN780803
Description
The Council is appointing a contractor to deliver a Fully Inclusive Risk & Reward Contract (FIRRC) for the servicing, maintenance, responsive repairs, and upgrade works of gas, LPG, and solid fuel heating and hot water systems across its housing stock.
The contract will cover all associated components, including boilers, radiators, flues, cylinders, pipework, controls, and electrical elements, with all works delivered under a fixed-price model. The successful contractor will be responsible for ensuring full operational compliance, delivering first-time fixes where possible, and providing temporary heating when required.
The service includes resident liaison, void property coverage, energy efficiency advice, and support with compliance and safety inspections. Upgrade works may also be instructed at the Employer's discretion and must be delivered from design through to completion.
Contract 1
Supplier
Contract value
- £6,000,000 excluding VAT
- £7,200,000 including VAT
Above the relevant threshold
Date signed
16 December 2025
Contract dates
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Description of possible extension:
The contract is for a 3year term and can be extended for a period or periods totalling no more than 24months.
Main procurement category
Services
CPV classifications
- 50531100 - Repair and maintenance services of boilers
- 50531200 - Gas appliance maintenance services
Contract locations
- UKJ44 - East Kent
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Service Appointments | The number of appointments that are made and kept within the timescale of the 60 day process |
12 months |
| Repair/Breakdown Appointments | The number of repair/breakdown appointments that are made and kept |
12 months |
| Breakdown/repairs attended and completed within timescale- Emergency | Percentage of repairs completed within 1hour timescale (From when the job was first registered to when a final completion was made/No repeat jobs allowed within 30 days) See Appendix D - job... |
12 months |
Signed contract documents
JCT MTC 2016 - Domestic Gas (REDACTED).pdf
Redacted JCT MTC 2016 contract
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
T BROWN GROUP LIMITED
- Companies House: 01006630
- Public Procurement Organisation Number: PLGP-7111-QJZP
Ground Floor Bluebird House
Leatherhead
KT22 7BA
United Kingdom
Email: bidteam@tbrown.com
Website: http://www.tbrown.com
Region: UKJ26 - East Surrey
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
The District Council of Folkestone and Hythe
- Public Procurement Organisation Number: PHJN-7589-LMHY
Civic Centre, Castle Hill Avenue
Folkestone
CT20 2QY
United Kingdom
Region: UKJ44 - East Kent
Organisation type: Public authority - sub-central government